Head of People

Vapi (/ˈVɑːpi/)

About the role

We're scaling fast, and how we develop, reward, and support our people needs to keep pace with the business. We're ready for a dedicated People leader, reporting to the CEO, to own everything post-hire: performance, comp, culture, L&D, and HR operations (Talent Acquisition is a separate function you'll partner with).

Responsibilities

• Meet leadership, managers, and employees across the company; audit current programs, systems, and compliance; establish your operating rhythm with the CEO and Head of Talent.
• Deliver a diagnosis of the People function and a prioritized 12-month roadmap; ship quick wins on the most urgent gaps; stand up baseline people metrics the exec team can rely on.
• Launch the first major program from your roadmap (performance cycle or comp bands); put manager development in motion; operate as a trusted thought partner to the leadership team.

Qualifications

• 8+ years in People/HR, including leading the function at a high-growth tech company.
• A builder: you've created performance, comp, and culture programs from scratch, not just run inherited ones.
• Strong judgment on hard calls: employee relations, managing out, restructures. Direct, kind, and decisive.
• Data-driven: you build and defend people metrics with an executive team.
• Low ego, high ownership: comfortable being hands-on while building the team underneath you.

Why We’re Hiring

This role is crucial for scaling our People function as we continue to grow. You will be responsible for:

• Building and implementing performance management cycles and compensation bands.
• Establishing and maintaining robust people metrics and reporting for executive decision-making.
• Partnering closely with leadership to drive cultural and organizational change.
• Managing employee relations and supporting the development of managers.

Who You Are

• With 8+ years of experience in People/HR, particularly leading the function at a high-growth tech company.
• A proven track record of creating and executing comprehensive performance, compensation, and culture programs.
• Adept at making tough decisions and having strong judgment in employee relations and restructuring situations.
• Data-driven approach to people metrics and metrics-based decision-making.
• Comfortable taking initiative and building a team while maintaining a low ego and high level of ownership.

How We Work

• Build something worthy of love: Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate.
• Commit and follow through: We finish what we start and build trust by being people others can count on.
• The fastest path to customer value usually wins: Seek raw input. Go directly to customers, data, and teammates instead of relying on summaries or assumptions.
• It’s our problem: Operate as one team. Share credit, own mistakes together, and support each other when things get hard.
• Be direct and kind: Give feedback clearly, respectfully, and without delay.

Why Not Today?

• Urgency and momentum: The fastest path to customer value usually wins.
• Raw input: Go directly to customers, data, and teammates instead of relying on summaries or assumptions.

What We Offer

• Real stake: We offer a competitive salary and excellent equity ownership.
• Comprehensive health coverage: Medical, dental, and vision plans.
• Team love: We love hanging out, and we do quarterly off-sites.
• Flexible time off: Take what you need.
• More: Catered meals, transportation, gym, and a $10k annual L&D budget.