Head of Partner Ecosystem & Growth-Payments-Executive Director

You are a strategic and analytical executive leader passionate about delivering solutions to clients through impactful partnerships. As the Head of Partner Ecosystem and Growth, you will drive the adoption of JPMC Merchant Services solutions and the expansion of its commerce ecosystem.

About the role

You will define and execute the partnership ecosystem strategy by building deep partner relationships, shaping commercial and technical engagements, and aligning with the right partners to deliver best-in-class client experiences. You will also grow and support a vibrant developer and partner community to enable seamless integration of commerce solutions across verticals and regions, driving the long-term success and scale of JPMC Commerce Solutions.

The candidate should have experience influencing product, sales, and technology transformations in the payments industry, with a strong understanding of how companies leverage payment providers globally (direct Merchant Services experience is a plus). Comfort working cross-functionally with Operations, Sales, Finance, and Product is essential to expand the acquiring organization internationally and grow an existing ~$1Bn revenue base, while streamlining communication, prioritizing competing efforts, and driving outcomes for the broader organization.

Merchant Services is the global payment processing business for JPMorgan Chase & Co., the world's leading merchant acquirer with over $2.2 trillion in annual transaction volume. The organization is engaging in a multi-year international expansion, platform modernization, and serves some of the largest company names globally.

Responsibilities

• Build and nurture a thriving ecosystem of partner integrations for in-store, eCommerce, and omnichannel merchant services that creates value for clients and partners, drives growth and innovation, and increases revenue for JPMC Merchant Services.
• Identify and forge strategic partnerships with key stakeholders including developers, industry leaders, and ecosystem collaborators.
• Create and launch scalable partner programs, including enablement, co-marketing, and co-selling initiatives by bridging internal teams (Sales, Marketing, Commercialization, Product, Tech, Corporate Development & Partnerships) with external partners for aligned goals and execution.
• Work closely with internal stakeholders (engineering, marketing, solutions, product) to ensure Commerce Solutions are easily accessible and integrated into a wide range of applications.
• Define key performance indicators (KPIs) for ecosystem growth, tracking the progress of the organization's efforts in growing the partner and developer base.
• Lead key events such as developer meetups and conferences that promote the growth of the JPMC Commerce ecosystem and provide valuable networking opportunities for developers and industry leaders.
• Evaluate new business models quickly and with financial discipline, driving decisive outcomes that are agreed to by all stakeholders and then turned over for execution or removed from ideation.
• Identify sales distribution channels for regional priorities and influence the global sales force for optimal P&L gains through direct client sales, partner distributions, or other commercial efforts to grow the global P&L.
• Drive increased revenue through partners by executing joint go-to-market motions with other commercialization, marketing, and sales teams to close deals.

Requirements

• 10+ years of experience in partner ecosystem development and commercialization across payment, commerce, and/or technology industries.
• Proven track record of building and scaling developer ecosystems, partnerships, and community engagement in a fast-paced, rapidly evolving space.
• Strong business acumen with experience in strategic partnerships, negotiation, and driving the growth of developer communities and ecosystems, as well as expertise in go-to-market, product marketing, and sales strategies.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders, including developers and partners.
• Ability to translate complex technical concepts into accessible language for developers, partners, and external audiences.
• Demonstrated leadership and people management skills, with the ability to inspire and collaborate with cross-functional teams, including engineering, marketing, and product.
• Data-driven approach with experience in tracking, measuring, and reporting on ecosystem growth metrics and KPIs.
• Excellent time management, communication, organization, and project management skills.
• Energetic, self-motivated, and effective under pressure—must enjoy the challenge of working autonomously within a fast-paced and demanding environment.
• Demonstrates communication and diplomacy skills to work cross-organizationally to influence others, propel results/change, and implement projects/processes on simultaneous projects.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include:

• Comprehensive health care coverage
• On-site health and wellness centers
• A retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

About the team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. Their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms. Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.