Head of Operation (m/w/d)

Location: Vienna | Start date: September | Full-time

Responsibilities

• Overall responsibility for the operational organization, including its establishment and further development
• End-to-end responsibility for customer order fulfillment – from order receipt through procurement, production, and quality assurance to delivery
• Establishment of scalable structures, processes, and responsibilities to support the company’s continued growth
• Management and further development of external production, supply, and logistics partners regarding quality, costs, and on-time delivery
• Establishment and further development of Supply Chain, Procurement, and operational controlling
• Definition and management of KPIs, quality standards, budgets, and operational targets
• Building, leading, and developing an Operations team of approximately 10 internal and external employees
• Close collaboration with the CEO and CTO on company building, product handover, and scaling, as well as regular reporting to senior management
• Optimization of processes and interfaces between Development, Operations, Sales, Aftersales, and senior management

Requirements

• Several years of experience in IT, Engineering, or Operations, ideally in a leadership role
• Analytical mindset and a holistic perspective on complex systems and processes
• Strategic thinking combined with a hands-on mentality and strong execution skills
• Excellent communication and leadership skills, with confidence in managing stakeholders
• Understanding of IT security, risk management, and compliance
• High level of initiative, sense of responsibility, and team orientation
• Excellent German and English skills; additional language skills are an advantage

Benefits

• A key role in an innovative and forward-thinking technology company
• Excellent career development opportunities in a rapidly growing environment
• A supportive and appreciative company culture with short decision-making processes
• Flexible working arrangements, including remote work and flexitime
• Above-average compensation and attractive additional benefits

Pay

The minimum annual salary for this position is €84,000. Depending on experience and qualifications, a higher salary may be offered.