Head of NORAM Technical Account Mangement

What You'll Be Doing

Lead, coach, and aggressively scale a team of high-performing Technical Account Managers, driving regional recruitment and expansion efforts.

Work from our local office (Atlanta, NYC, or SF) 3 days a week to provide hands-on coaching and mentorship to TAM Individual Contributors (ICs).

Synthesize company goals and OKRs, translating them into clear, tactical guidance and actionable metrics for your team.

Manage team compensation plans, performance reviews, and career development pathways.

Travel across NORAM offices and our London office to collaborate with key internal stakeholders, and align global strategies.

Strategic Alignment & Commercial Impact

Act as the technical equivalent and close partner to our commercially-minded Account Management leadership, ensuring unified strategies for merchant success.

Drive regional project management for key initiatives, such as product upgrades across TAM-managed merchants and driving the adoption of value-added services.

Participate in Quarterly Business Reviews (QBRs) alongside your team, presenting technical performance as a compelling commercial story to executive stakeholders.

Travel to meet clients face-to-face, cementing strong relationships with our most strategic merchants.

Technical Ownership & AI-Driven Operations

Act as an escalation point, assisting TAMs with troubleshooting complex merchant issues and API integrations.

Champion a culture of utilizing AI tools (such as Gemini, Claude Code, etc.) to reduce manual operational load, automate workflows, and improve daily efficiency.

Continuously identify and implement process improvements to drive operational excellence within the NORAM TAM organization.