Manager, Technical Account Management

Responsibilities

• Lead, coach, and develop the Technical Account Management team through regular feedback and performance management
• Foster a culture of continuous learning and technical growth among team members
• Identify and implement processes that improve operational efficiency and team effectiveness
• Serve as a senior escalation point for complex technical customer issues, driving resolution across teams
• Promote the thoughtful use of AI tools for improved operational efficiency and documentation
• Build strong cross-functional partnerships to advocate for customer needs and influence product improvements

Qualifications

• 5+ years of experience in a technical customer-facing role such as Technical Account Management or similar fields
• 3+ years of people management experience leading high-performing teams
• Proven success in coaching employees on performance management and career growth
• Experience in handling complex customer escalations and managing cross-functional initiatives
• Strong operational mindset focused on process improvement and team scaling
• Familiarity with technical concepts like APIs, integrations, and SaaS platforms

Benefits

• 95% coverage of medical, dental, and vision
• One-time $250 WFH setup benefit
• Annual $500 Learning & Development Benefit
• Monthly $150 allowance for cell phone and internet
• Monthly $100 wellness benefit
• Monthly $100 for co-working and commuter expenses
• Flexible PTO policy and team onsite events throughout the year