Head of Network Allocation & Fulfillment Optimization

Key Responsibilities

• Develop and execute the long-term network allocation and fulfillment optimization strategy aligned with company growth objectives and customer experience goals.
• Work with supply chain planning to define how inventory should be positioned across the network to optimize in-stock levels, delivery speed, and cost to serve.
• Partner cross-functionally with Supply Planning, Logistics, Operations, Technology, and Finance to continuously improve network performance and scalability.
• Build a roadmap for future state order routing capabilities as the network expands in size, complexity, and channel mix.
• Own and optimize fulfillment logic including node selection, order routing, shipment splitting, and fulfillment prioritization rules.
• Design and refine fulfillment decision trees that balance speed, shipping cost, inventory health, labor capacity, and customer experience.
• Drive continuous improvements to backend order orchestration logic and allocation methodologies.
• Partner with technology and analytics teams to implement automation, machine learning models, and system enhancements supporting intelligent order flow decisions.
• Lead initiatives to improve network efficiency, reduce shipping costs, and optimize cost-to-serve.
• Analyze network performance across key KPIs, including fulfillment speed, shipping expense, split shipments, delivery promise accuracy, and inventory utilization.
• Develop data-driven recommendations for adjustments to allocation and fulfillment rules.
• Identify opportunities to improve operational throughput while minimizing fulfillment friction and inefficiencies.
• Create proactive frameworks for peak planning, disruption management, and volume balancing across facilities and partners.
• Partner with Operations leadership to ensure fulfillment logic aligns with real-world operational capabilities and constraints.
• Lead scenario planning exercises to understand network impacts under varying demand and supply conditions.
• Own strategic management of third party fulfillment programs including Drop Ship (DS), Just-In-Time (JIT), and external fulfillment partners.
• In conjunction with Supply Chain Quality, develop performance standards, operational KPIs, and accountability mechanisms for external fulfillment providers.
• Identify opportunities to improve service levels, lead times, inventory visibility, and operational integration with partners.
• Partner with vendors and internal stakeholders to expand scalable fulfillment capabilities while maintaining customer experience standards.
• Lead initiatives focused on improving end-to-end lead times across the fulfillment network.
• Identify and remove bottlenecks impacting order processing, fulfillment execution, and delivery performance.
• Partner with Logistics and Operations teams to optimize carrier selection, cutoff management, and inventory flow timing.
• Establish reporting and visibility tools to proactively monitor and improve customer delivery experience.
• Partner with the E-Commerce team to optimize the presentation and communication of customer-facing lead times.
• Develop scalable processes and control mechanisms for systematic lead time audits to ensure a high degree of accuracy and consistency across the network.

  Requirements

  • Bachelor’s degree in Supply Chain, Operations, Engineering, Business, Analytics, or related field required; MBA preferred.
  • 10+ years of progressive supply chain, fulfillment, network optimization, or operations experience within a high-growth distribution, eCommerce, or omni-channel environment.
  • Proven experience managing complex multi-node fulfillment networks and inventory allocation strategies.
  • Deep understanding of fulfillment systems, order orchestration, WMS/OMS platforms, transportation networks, and inventory optimization principles.
  • Strong analytical and modeling capabilities with experience leveraging data to drive operational decisions and network improvements.
  • Experience leading cross-functional initiatives involving Operations, Technology, Logistics, and Finance teams.
  • Demonstrated ability to scale processes and systems in rapidly growing environments.
  • Strong executive communication and stakeholder management skills.
  • Experience in high-SKU-count distribution environments.
  • Experience with machine learning, optimization models, or advanced fulfillment routing logic.
  • Familiarity with parcel carrier optimization, distributed fulfillment, and JIT/drop ship programs.
  • Experience supporting large-scale network expansion or multi-warehouse operations.

    Benefits

    • Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees.
    • 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time, plus Company Holidays.
    • 401(k) with Company deposit and match.