Director, Network Strategy & Optimization

OneRail is a leading omnichannel fulfillment solution pairing best-in-class software with logistics as a service to provide dependability and speed to help businesses meet their delivery promise. With a real-time connected network of 12 million drivers, OneRail matches the right vehicle for the right delivery so brands lower expenses and increase capacity to rapidly scale their businesses. This people-plus-platform approach features a 24/7 USA-based exceptions team who maintain a 98% on-time delivery rate.

About the role

The Director, Network Strategy & Optimization is responsible for governing the health, profitability, and long-term evolution of OneRail's delivery marketplace. This role maximizes the economic performance, supply balance, service quality, scalability, and resilience of OneRail's courier network by orchestrating decisions across Transportation, Technology, Customer Success, Finance/Audit & Pay, Shippers, and Data Science/AI. Sitting at the center of Transportation, Finance, Audit, Data Science, Product, and Customer Success, this role balances customer outcomes, carrier experience, operational performance, and company margin.

Responsibilities

• Own the strategic governance of OneRail's delivery network, ensuring decisions optimize customer service, carrier health, and company profitability while reducing supply concentration with any one carrier partner.
• Partner with the Data Science team to leverage predictive models and analytical frameworks that inform network strategy.
• Develop frameworks to evaluate network performance across all markets, balancing delivery quality, margin, carrier utilization, and growth.
• Drive initiatives that expand and strengthen OneRail's unit economics and proprietary carrier network while balancing third-party delivery provider utilization.
• Recommend network investments, carrier recruitment strategies, geographic expansion, and market optimization plans based on data-driven analysis.
• Evaluate customer-specific network strategies to ensure the right balance of service levels, operational efficiency, and financial performance.
• Analyze market trends and integration capabilities to enhance OneRail’s proprietary carrier network.
• Own the process of receiving and analyzing API release notes; lead prioritization of carrier API updates to maximize utilization of carrier capabilities (e.g., scanning, age verification, geo).
• Partner with Finance to understand delivery economics, customer profitability, contribution margin, carrier costs, and marketplace performance, including the cost of underperformance through SLA penalties, loss runs, and customer metrics (e.g., NPS, LTR).
• Analyze pricing, incentives, and routing decisions to maximize contribution margin while maintaining exceptional customer experience.
• Evaluate tradeoffs between service levels, cost, carrier availability, penalties, loss runs, and customer commitments.
• Support financial planning by forecasting the operational and financial impact of network changes.
• Ensure network decisions align with long-term business objectives and profitability targets.
• Drive cross-functional alignment across Transportation, Data Science, Audit/Pay/Finance, and Sales to ensure marketplace costs and customer pricing support business objectives and commercial terms.
• Partner with Data Science to develop predictive models, simulations, and decision-support tools that improve marketplace performance.
• Identify and prioritize shippers/geographies to transition from singular "hot shot" or "gig small batch" deliveries to batched routes.
• Drive the implementation and rollout of proprietary OneRail routing capabilities (OmniStar) to improve gross margin and carrier performance.
• Establish KPIs that measure marketplace health, carrier concentration, geographic coverage, profitability, customer experience, and delivery performance.
• Build executive dashboards and reporting to provide visibility into network trends and emerging risks.
• Leverage data to proactively identify opportunities before they impact customers or operations.
• Serve as the strategic link between Transportation, Finance, Audit & Pay, Data Science, Product, Customer Success, and Executive Leadership.
• Translate complex operational and financial data into recommendations that drive business decisions.
• Partner with Product to influence marketplace capabilities, carrier tooling, and platform enhancements.
• Collaborate with Audit to ensure network policies, financial controls, and operational governance are consistently followed.
• Support Customer Success by developing network strategies that improve customer satisfaction, retention, and growth.
• Develop repeatable frameworks for evaluating new customers, markets, carrier partners, and expansion opportunities.
• Identify operational inefficiencies and recommend process improvements that increase automation and scalability.
• Lead strategic initiatives that improve marketplace resilience and reduce operational risk.
• Establish governance processes to ensure decisions are data-driven, measurable, and aligned across departments.
• Work with integrations to drive roadmap decisions, ensuring a proactive approach to upgrades across the carrier network.

What Success Looks Like

• OneRail's marketplace consistently delivers the right balance of customer experience, carrier satisfaction, and financial performance.
• Transportation pricing is on-demand or governed by an SLA, ensuring Business Development and Solutions can meet customer timelines.
• Network decisions are guided by data, standardized frameworks, and measurable business outcomes rather than reactive operational decisions.
• Dependence on third-party marketplaces decreases as the proprietary carrier network grows in both coverage and quality.
• Leadership has clear visibility into marketplace health through actionable dashboards and executive reporting.
• Strategic recommendations directly influence pricing, carrier strategy, customer onboarding, and product roadmap decisions.
• Cross-functional teams rely on this role as the trusted advisor for marketplace strategy and operational governance.

Requirements

• Occasional travel to OneRail headquarters in Orlando, Florida is required for onboarding and as-needed visits.
• At this time, OneRail is not able to provide sponsorship for candidates who are not currently authorized to work in the U.S. without additional VISA sponsorship.