Head of Fulfillment Network & Logistics

Key Responsibilities

• Define and evolve our multi-node fulfillment strategy across regions
• Optimize network design, node placement, and inventory positioning
• Balance cost, speed, and customer experience at scale
• Lead decisions on when to expand, consolidate, or shift partners
• Own performance across a network of 3PL partners and delivery providers
• Lead commercial negotiations, contracts, and pricing structures
• Establish and enforce network-wide KPIs and SLAs
• Implement robust governance
• Own end-to-end customer experience
• Identify friction points across fulfillment and last-mile delivery
• Partner with Customer Service and Product to continuously improve outcomes
• Leverage data to drive network-wide optimization and decision-making
• Champion scalable processes across a non-uniform partner network
• Identify opportunities for automation, standardization, and efficiency gains
• Partner with Wine, Commercial, Finance, and Customer teams to align supply and demand
• Translate operational performance into business impact and strategic decisions
• Lead and develop a team responsible for day-to-day execution (including 3PL performance management)

Qualifications & Skills

• BEng/BSc in Industrial engineering, Supply Chain Management or a related technical field
• Skilled with Google Workspaces and/or MS office Suite (Word, Excel, PPT)
• Understanding of organisational goals, office procedures, policies and Employee Handbook
• Proof of eligibility to work in your country of employment (US/UK)
• Ability to analyse situations and implement solutions independently
• Ability to work cooperatively and establish and maintain effective work relationships while performing duties
• Ability to organise work to meet deadlines
• Expertise in continuous improvement
• Proven track record in a senior leadership role managing large scale 3PLs