Head of Learning Architecture, AWS Training and Certifications
About the role
The Sr. Manager, Product Management – Technical (External Services) will lead the Learning Architecture team, owning the strategy, roadmap, and execution for the systems and specifications that determine what AWS learners are taught, how quality is measured, and how content scales across every product surface.
Responsibilities
Own the knowledge layer strategy. Define and execute the product vision, including the persona framework, skills, learning objective service, assessment architecture, and quality rubric system.
Lead and develop the Learning Architect team. Build and manage a team of Learning Architects that set the standard for what a great specifications looks like.
Define the operating model for how Learning Architects collaborate with AI for adaptive personalized content creation.
Hire, develop, and retain world-class talent in a role that is new to the industry.
Own content product development direction and strategy for the AI agents that helps Learning Architects.
Partner with Applied Science and Engineering to define the roadmap and prioritize AI capabilities.
Drive quality at scale. Own the Quality & Rubric Engine — the system that validates AI-generated output against human-calibrated standards. Set the target, build the calibration methodology, and ensure nothing ships below the quality bar.
Govern the AWS skill taxonomy. Own the governed skill structure that gives AI a consistent foundation to reason. Ensure cross-persona consistency, resolve conflicts, and maintain the integrity of the taxonomy as AWS services evolve.
Define portfolio strategy. Look across all personas to identify where to invest, where to sunset, and what new roles are emerging that don't yet have a Learning Architect assigned. Own the macro view of coverage, gaps, skills needs and shifts.
Operate as a senior leader in the Training Products org. Report to the Director of Training Products. Influence cross-org decisions on product architecture, engineering investment, and organizational design.
Represent Learning Architecture in VP-level reviews. Partner with Engineering to ensure the systems your team depends on are built and maintained.
Qualifications
5+ years of people management experience
Bachelor's degree in Computer Science or a related field
Experience in people management
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience overseeing roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience in building products with Agentic AI
Preferred Qualifications:
8+ years of successful technology products work from ideation through launch experience
Experience in successful technology product work from ideation through launch
Experience delivering technology products or services in a high growth environment
Experience shaping business strategy for technical products or services for large enterprises or partners
Experience with cloud native technologies
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.