Head of IT Infrastructure & Operations

About the role

Reports to: Chief Information Officer
Location: Headquarters – Delray Beach, FL (On-site role)

Job Description And Profile

The Head of IT Infrastructure & Operations is a strategic and hands-on leader responsible for the design, delivery, and reliability of Now Optics’ enterprise technology infrastructure.

• Design, deploy, and manage enterprise LAN/WAN, SD-WAN, and wireless infrastructure across corporate offices and retail store locations.
• Establish network standards, capacity planning processes, and architecture roadmaps aligned with business growth.
• Lead network performance monitoring, incident response, and root cause analysis.
• Own the enterprise security posture including firewalls, endpoint protection, identity & access management (IAM), and SIEM.
• Ensure compliance with PCI-DSS, HIPAA (where applicable), and other relevant regulatory frameworks.
• Partner with Legal and Compliance teams to maintain and test the Business Continuity and Disaster Recovery (BC/DR) plans.
• Drive a security-first culture through training, policy enforcement, and awareness programs.
• Oversee the store IT support function, ensuring retail locations receive timely, high-quality technical support for POS systems, optical equipment integrations, and in-store technology.
• Define and enforce SLAs for store incident resolution and service request fulfillment.
• Lead deployment and lifecycle management of store hardware and software rollouts.
• Manage enterprise voice, video, and collaboration platforms (VoIP, UCaaS, contact center solutions) and infrastructure meets availability and redundancy requirements.

Education & Experience

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
• 10+ years of progressive IT infrastructure experience, including 5+ years in a leadership or management role.
• Demonstrated expertise in network engineering (routing, switching, SD-WAN, wireless) and cybersecurity operations.
• Experience supporting multi-site retail or distributed enterprise environments.
• Proven ability to manage vendors, budgets, and cross-functional stakeholder relationships.
• Industry experience in retail, omnichannel commerce, or healthcare/optical services.
• Deep expertise in Microsoft Azure and cloud architecture; cybersecurity frameworks and tools (Defender, SIEM/SOC, IAM); network infrastructure and security architecture.
• Strong familiarity with SOC 2, HIPAA, HITRUST compliance, and Zero Trust principles.

Skills & Requirements

• Prior Senior leadership roles in building IT Network and security standards for high growth retail companies.
• Experience with cloud platforms. Can be Azure or GCP or AWS. Azure is preferable.
• Able to dive into details, hands on technologist with strong core computer science fundamentals.
• Proven leadership of large-scale distributed network teams that have delivered projects on deadline.
• Excellent communication skills, strong team player, with the ability to work across departments.