Head of IT

Key Responsibilities

• Develop and execute a comprehensive IT roadmap aligned with company growth objectives.
• Build and lead a high-performing IT team across support, infrastructure, systems, security and AI.
• Establish IT governance, policies, service standards, and best practices across the organization.
• Advise executive leadership on technology priorities, investments, risks, and tradeoffs.
• Oversee all company hardware, software, networks, cloud environments, identity and access systems, and collaboration tools.
• Evaluate, select, implement, and optimize enterprise systems, including ERP, CRM, e-commerce, financial, supply chain, HR, and related platforms and integrations.
• Create disciplined processes for software selection, licensing, configuration, integration, user access, lifecycle management, and vendor accountability.
• Manage technology vendors, managed-service providers, consultants, and other external partners.
• Design and implement a comprehensive cybersecurity program appropriate for a rapidly growing company.
• Establish security policies, controls, monitoring, employee training, incident response, backup, disaster recovery, and business continuity practices.
• Protect company, employee, customer, and partner data across all systems and environments.
• Build and maintain a centralized, reliable data architecture that creates a consistent source of truth.
• Improve data quality, ownership, governance, definitions, access, and integration across systems.
• Partner with business leaders and any future strategy or analytics organization as ownership of customer analytics and advanced analysis evolves.
• Develop a practical enterprise AI roadmap focused on measurable improvements in productivity, decision quality, customer experience, and operating leverage.
• Identify, prioritize, and implement AI and automation opportunities across functions.
• Establish standards for responsible, secure, and effective use of AI tools and company data.
• Oversee IT support operations and elevate the current help desk into a scalable, service-oriented capability.
• Establish clear service levels, ticketing, escalation, onboarding, offboarding, device management, documentation, and end-user training processes.
• Balance strategic transformation with hands-on ownership of day-to-day technology needs.

Qualifications

• Minimum 10 years of progressive experience in information technology, including meaningful leadership responsibility.
• Bachelor’s degree from a reputable university required; degree in Computer Science, Information Systems, Engineering, Business, or a related field preferred.
• Proven experience modernizing legacy systems and scaling technology infrastructure in a high-growth environment.
• Strong working knowledge across enterprise applications, infrastructure, cloud environments, cybersecurity, integrations, data architecture, and IT operations.
• Experience building, developing, and managing a small, high-impact technology team.
• Strong business acumen and the ability to connect technology decisions to operational and financial outcomes.
• Executive-level communication skills with the ability to explain complex technology issues clearly and influence senior leaders.

Preferred Experience

• Hands-on experience leading ERP, CRM, data platform, identity, cybersecurity, or major systems-integration initiatives.
• Experience creating an enterprise AI, automation, or digital-transformation roadmap.
• Builder with the ability to create a modern IT function from an early-stage foundation.