Head of IT

We are seeking a Head of IT to take over Redo's existing IT organization and scale it. This role is not a greenfield build—there is already a team, a stack, and a 300+ person company depending on both. The environment includes a Mac and Windows fleet, a Draper HQ, a Salt Lake City warehouse, and Okta as the identity backbone. The next phase involves expanding warehouse sites beyond Utah, requiring an IT org that can stand up and support locations without on-site staff.

This role reports to the Head of Security, partners closely with Security, and owns IT outright—strategy, budget, and team. You will hire and develop the team while remaining hands-on with tools like the Okta admin console.

Responsibilities

• Own IT strategy, budget, and headcount, and report on it in business terms: cost per employee, time to onboard, network uptime, time to resolution
• Own identity and access end to end—Okta as system of record, SSO/SCIM everywhere supported, RBAC, automated joiner-mover-leaver, recurring access reviews
• Own the fleet: MDM baselines, encryption, patch SLAs, zero-touch enrollment across Mac and Windows, plus procurement, asset tracking, and retrieval
• Own the network: wired and wireless architecture, capacity, monitoring, ISP relationships, and uptime
• Build the new-site playbook and run it: network, wifi, AV, cabling, vendors, and remote-first support for locations with no dedicated IT staff
• Own IT's half of the security and compliance program: drive SOC 2 Type 2 control ownership and evidence collection, lead structured access review cycles, and support additional frameworks (e.g., ISO 27001)
• Own IT's role in security incident response—lead technical eradication and containment for identity and account-compromise incidents (session revocation, credential resets, mail/log forensics) in partnership with Security
• Negotiate and manage vendor relationships: SaaS contract pricing and renewals, ISP/circuit and hardware vendor SOWs for site buildouts, and dispute resolution
• Treat warehouse IT as a first-class environment—scanners, label printers, shared workstations, uptime expectations set by operations
• Own the SaaS portfolio and execute IT's half of the security and compliance program alongside Security
• Automate aggressively with AI to grow IT headcount slower than company headcount

Qualifications

• 6+ years in IT with 2+ leading a team, including hiring and performance management
• Scaled IT through real headcount growth at a fast-moving company—not steady-state administration
• Deep hands-on depth in Okta (or equivalent IdP), Google Workspace admin, and MDM at fleet scale across Mac and Windows
• Led or directly executed a SOC 2 (Type 2 preferred) audit cycle or comparable compliance framework, including access reviews and evidence ownership
• Led technical incident response for an identity or account-compromise event, not just filed a ticket
• Negotiated vendor contracts directly—SaaS pricing, hardware/circuit SOWs, or both—including holding vendors to signed agreements
• Designed and run enterprise wired and wireless networks—VLANs, 802.1X, AP layout and coverage, switching, and diagnosing problems
• Stood up a physical site end to end and supported it remotely afterward
• Owned an IT budget and can defend spend per employee to a CFO
• Still technical enough to fix issues yourself when faster than assigning them

Preferred Qualifications

• Warehouse, distribution, or manufacturing IT experience
• Zero-trust and passwordless rollouts (Tailscale, 1Password)
• Builds AI into the team's workflow to compress support time and diagnosis

Benefits

• Opportunity to work with a dynamic and innovative team in the fast-growing e-commerce industry
• Opportunities for career growth and advancement
• On-site gym with showers, pickleball, and basketball
• Flexible PTO & company holidays
• Redo perks: monthly allowance for ecommerce store purchases to support customers
• Company HSA contributions
• Weekly lunches & fully stocked break room
• $100 monthly babysitting perk reimbursement
• Office minutes from biking and running trails