Head of IT

About Nexus

NexusOne is the converged data platform for the AI era. Composable by design, built on an open-source foundation, and AI-native from the ground up, NexusOne enables enterprises to integrate their existing stacks seamlessly. Sovereign data, interoperable systems, and decoupled intelligence are our core values, enabling modern software practices without the need for extensive rework.

About the Role

We are seeking an IT leader to oversee corporate IT delivery as we scale. This role requires a hands-on approach to IT operations, vendor management, and strategic partnerships with Security and Compliance to maintain robust controls without hindering business growth.

Responsibilities

• Onboarding and Offboarding Process Design and Management

• Streamlined Onboarding and Offboarding Workflows Leveraging Rippling IT

• Consistent Provisioning and Deprovisioning of Access, Devices, and Accounts Across the Organization

• Device Lifecycle Management, Including Procurement, Inventory Tracking, and Hardware Refresh Cycles for Mac and Windows Fleets

• Maintain Accurate Asset Records and Optimize Refresh Schedules to Balance Cost and Performance

• Day-to-Day IT Operations, Including Helpdesk Function, Escalation Management, Root Cause Analysis, and Continuous Improvement

• Establish IT Policies, Standards, and Service Levels for a Distributed Workforce (US + India)

• Corporate Collaboration Tooling Migrations, Including Google Workspace Migration and Slack Migration, Using Specialist Partners Where Appropriate

• Plan and Execute Projects with Clear Timelines, Change Management, and Minimal Business Disruption

• AI Security and Tooling Evaluation and Implementation

• Partnership with Security to Establish Governance Around AI Tool Usage and Data Protection

• Policy Management Development and Maintenance of IT Policies Supporting Business Growth While Ensuring Security and Compliance

• Identity and Access Administration in Microsoft Entra ID and Google Workspace, Including Role-Based Access, MFA, and Privileged Access Workflows

• Endpoint Management with Intune (or Equivalent MDM) and Endpoint Security Baselines in Partnership with Security

• Vendor and Spend Management, Including Vendor Selection, Contracts, and Performance Management (Including MSPs and Migration Specialists)

• Licensing Strategy and Cost Controls (Microsoft 365, Google Workspace, Defender, and Other SaaS), Reducing Bloat and Preventing Overcharging

• Security and Compliance Partnership, Including Partnering with Security/Compliance to Ensure IT Operations Support ISO/SOC-Style Controls, Audit Readiness, Evidence Collection, and Secure Defaults

Requirements

• 10+ Years of Progressive IT Experience, Including Ownership of Corporate IT in a Scaling Environment

• Proven Experience Leading Hands-On IT Operations

• Strong Experience Across:

  • Microsoft 365 Administration and Google Workspace Administration

  • Entra ID (Azure AD), Identity and Access Practices

  • Intune (or Equivalent) and Endpoint Lifecycle Management

  • Mixed Mac + Windows Environments

  • Rippling IT or Similar HR/IT Platforms

• Demonstrated Ability to Manage Vendors and MSPs with Clear SOWs, KPIs, and Accountability

• Strong Communication Skills with Executives and Technical Teams

Preferred Qualifications

• Experience Supporting International Offices (Especially India) and Handling Logistics, Procurement, and Support Coverage Across Time Zones

• Experience Leading Collaboration Migrations (M365 ↔ Google Workspace, Teams ↔ Slack)

• Familiarity with Endpoint Security Tooling (For Example, Microsoft Defender) and Partnering with Security Teams

• Experience with AI Security Governance and Tooling

• Experience in a Product and Engineering-Driven Company

Why You’ll Love Working at Nexus

• A Collaborative Team Culture Built on Curiosity and Respect

• Challenging Work Where Your Contributions Clearly Matter

• A Leadership Team That Invests in Learning and Development

• The Opportunity to Work at the Intersection of Cloud, Data, and AI Innovation

Ready to Apply?

If this role sounds like a great fit—or even close to one—we’d love to hear from you. We know that no candidate checks every single box, and we’re excited to meet people who bring curiosity, talent, and a desire to build meaningful work together.