Head of IT

About the role

Centerbase is seeking an experienced and forward-thinking Head of IT (Operations) to lead the strategy, operations, and continual advancement of our internal technology environment.

Responsibilities

• Oversee the performance, reliability, and lifecycle management of Centerbase’s corporate infrastructure and systems.

• Ensure high availability, disaster recovery readiness, and operational resilience across all environments.

• Lead capacity planning, performance monitoring, and continuous optimization to support evolving business needs.

• Champion modernization initiatives that improve scalability, security, and operational efficiency.

• Develop and execute multi-year cloud adoption and migration strategies.

• Lead hybrid and cloud transformation initiatives in partnership with Engineering and DevOps.

• Design and implement scalable, secure cloud architectures aligned with Centerbase’s long-term platform and business goals.

• Own the internal IT ecosystem, including networks, servers, endpoints, productivity tools, and identity management.

• Define and maintain IT policies, governance, standards, and operational procedures.

• Drive automation, workflow optimization, and system integration efforts to improve the employee experience.

• Manage role-based access controls, device lifecycle management, and onboarding/offboarding processes.

• Partner with Security and Compliance teams to maintain alignment with SOC 2 and other industry standards.

• Oversee vulnerability management, patching, configuration management, and secure infrastructure practices.

• Support audit readiness, risk assessments, and ongoing policy enforcement across systems and operations.

• Lead the development and execution of roadmaps for infrastructure modernization, cloud initiatives, and internal IT transformation.

• Collaborate across departments to understand business requirements and deliver secure, scalable solutions.

• Manage IT budgets, vendor relationships, procurement, licensing, and contract negotiations.

• Provide oversight or strategic alignment for DBA functions to ensure performance, reliability, and data integrity.

• Collaborate with DevOps teams to support CI/CD tooling, automation, observability, and operational readiness.

• Oversee help desk operations to deliver timely, effective support to Centerbase employees and contractors.

• Standardize endpoint management, hardware/software lifecycle practices, and enterprise configuration strategies.

• Champion a customer-centric service culture that enables employees to work efficiently and effectively.

Requirements

• 10+ years of progressive experience in IT infrastructure, systems engineering, operations, or related fields.

• 5+ years leading and developing technical teams.

• Deep expertise in:

  • Infrastructure operations & virtualization
  • Network architectures and security principles
  • Windows and Linux environments
  • Cloud platforms (Azure or AWS preferred)
  • Storage, backup, and disaster recovery technologies

• Experience managing internal IT systems in a growing technology or SaaS organization.

• Strong understanding of security frameworks, compliance requirements (SOC 2 preferred), and IT best practices.

• Exceptional communication, leadership, and cross-functional collaboration skills.

• Demonstrated ability to drive continuous improvement in a modern, fast-paced tech environment.

• Preferred Qualifications:

  • Experience in SaaS, cloud-native, or high-growth software environments.
  • Background leading cloud migration or infrastructure modernization initiatives.
  • Familiarity with SOC 2, ISO 27001, or similar compliance frameworks.
  • Relevant certifications (ITIL, CISSP, CCNP, cloud certifications, or similar).
  • AWS Solution Architect certified Professional and AWS SecOps Engineer Certified.