Head of Inside Sales

Job Duties

• Ensure high-quality customer service in line with company policies, procedures, and service level expectations.
• Manage response times for customer quotes and orders, ensuring they are handled professionally and escalated when appropriate.
• Review and validate customer purchase orders for accuracy, pricing, terms, and compliance with company guidelines.
• Utilize order processing, CRM, and ERP systems to accurately enter, track, and communicate customer requirements across the organization.
• Foster a high-performance sales culture by providing clear direction, setting measurable goals, and creating a motivating work environment.
• Provide ongoing sales, systems, and product training to Inside Sales team members and ensure effective onboarding of new hires.
• Conduct regular one-on-one meetings, performance check-ins, and annual performance reviews in line with company guidelines.
• Serve as a key liaison between leadership, management, and the Inside Sales team by communicating decisions, answering questions, and supporting issue resolution.
• Aid in the development, implementation, and continuous improvement of Inside Sales policies, processes, KPIs, and reporting.

Essential Knowledge/Skills

• Proven track record of managing teams and consistently meeting sales targets.
• Extensive knowledge of sales tactics, pipeline management, and regional market dynamics.
• Proficiency in Customer Relationship Management (CRM) systems with the ability to maintain accurate client data records.
• Experience working with industrial or technical products.
• Excellent communication skills.
• Strong time management, organizational, and multitasking abilities.
• Proficiency in Microsoft Office and related business systems.

Qualification Standards

• Bachelor’s degree in business, marketing, or a technical field from an accredited four-year college or university.
• 5+ years of experience in inside sales or technical sales.
• 3+ years of experience in a leadership role.