Head of Infrastructure Support

About the role

The Head of Infrastructure Support owns Infrastructure Support for their region — the team, the function, and its impact on customers. Reporting directly to the VP of Support and operating alongside counterpart Heads of Infrastructure Support across EMEA, the US, and APAC, you are accountable for the success of regional support outcomes: service performance, escalation quality, customer experience, and the health of the GPU estates your team supports.

You will grow your regional Infrastructure Support team during a period of rapid company scaling, embed a consistent operating model with your counterparts in the other regions to deliver true follow-the-sun coverage, and act as the organisational accountability layer for your region — ensuring that strategic and tactical work spanning Support and Operations lands with clear owners and gets driven to completion. As the function matures, you will own a global capability area on behalf of all regions and shape your team's structure — including developing team leads — as headcount grows.

You remain technically credible: close enough to GPU infrastructure, high-performance fabrics, and Linux operations to lead complex incident response, challenge technical decisions on their merits, and earn the respect of Senior Engineers — while spending the majority of your time leading.

Experience required:

• 8+ years in infrastructure, operations, or support engineering in production environments, including 4+ years of direct line management of engineers in an operational support function, with demonstrable ownership of performance management. Significant exposure to GPU, HPC, or large-scale data centre estates.