Infrastructure Support Specialist
About the role
The Infrastructure Support Specialist is responsible for the installation, troubleshooting, and maintenance of voice, video, and data network infrastructure, including structured cabling and terminations. Supported infrastructure also includes endpoint and network devices such as PCs, printers, telephones, UPS systems, wireless access points, and edge switches. The role supports all departments and divisions served by IITS, including troubleshooting network connectivity issues in residence halls and across campus facilities. This position may require occasional after-hours work, including evenings, early mornings, and weekends, to respond to outages or complete maintenance activities. The Infrastructure Support Specialist maintains a collaborative relationship with all IITS teams and provides support to Facilities/Maintenance staff and vendors for wiring, security systems, and HVAC control-related infrastructure.
Essential Elements
- Install, terminate, label, test, and support low-voltage UTP copper, coax, and fiber-optic cabling and hardware, UPS systems, (e.g. switches, APs, IoT, network appliances) for campus network infrastructure
- Respond to and resolve infrastructure-related requests, tickets, and escalations from faculty, staff, and students
- Create, update, and maintain infrastructure documentation (e.g., cabling diagrams, labeling, wireless heat maps)
- Aid various IITS teams with projects and operational tasks as needed
- Perform other duties as assigned
Required Skills, Training, and Experience
- Minimum of three (3) years of experience in network infrastructure support, maintenance, or operations
- Demonstrated experience with structured cabling, terminations, and physical layer troubleshooting
- Basic understanding of TCP/IP networks, LANs, and switch port configurations
- Basic working knowledge of Windows operating systems and network troubleshooting tools and practices
- Strong analytical and problem-solving skills, effective written and verbal communication skills
- Ability to interact professionally with faculty, staff, and students
- Ability to work independently with minimal supervision
- Willingness to learn new technologies and adapt to changing environments