Head of HRBP (Bilingual English/Chinese)

About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experience, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and represents over 20 cities worldwide.

The Opportunity

At AfterShip, we believe that building a great company starts with building a great organization. As our Head of HR Business Partner, you'll partner closely with our VP People and our executive team to help ensure our organization evolves alongside our business. You'll influence how teams are structured, where we invest in talent, how leaders grow, and how we prepare the company for what's next. This isn't a role centered on running HR programs. It's about helping leaders make better organizational decisions and building an HRBP function that becomes one of the company's most trusted strategic partners.

Who You Are

• Naturally connect people decisions to business outcomes
• Enjoy solving ambiguous problems and are comfortable building the path while walking it
• Build trust through sound judgment, curiosity, and practical advice
• Senior leaders value your perspective because you understand both the people side and the business side of every decision
• Comfortable having candid conversations, challenging assumptions respectfully, and helping leaders navigate difficult organizational questions
• Fluent in both Mandarin and English and can confidently partner with leaders across North America and China