Head of House

About the role

IMG Academy is seeking a Head of House to lead a team of 15+ residential mentors in ensuring the safety, wellbeing, and holistic development of both student-athletes and residential staff.

Responsibilities

• Serve as a consistent and responsible adult presence in the residence halls, providing support, guidance, and oversight to both staff and student-athletes.
• Directly supervise, train, evaluate, and coach the Assistant Heads of House to uphold a high standard of performance and care.
• Provide professional development, ongoing feedback, and mentorship to team members.
• Oversee recruitment and hiring needs for residential team members in coordination with PO and Student Life leadership.
• Collaborate with People Operations on staff conduct issues and concerns.
• Oversee the scheduling of dormitory coverage across all three shifts (day, evening, and overnight) to always ensure adequate supervision and support.
• With residential staff, help lead the development of a residential culture that promotes student-athlete success, personal growth, multicultural understanding, and overall wellness.
• Ensure consistent implementation of the student-Athlete Code of Conduct, policies, and procedures.
• Foster a safe, secure, and supportive residential environment.
• Provide guidance and assistance to staff in designing and facilitating programming that supports character development, leadership, and life skills.
• Oversee the planning and implementation of co-curricular, recreational, and cultural programs that enrich the student experience.
• Support the orientation and onboarding process for both new students and staff.
• Collaborate with the summer camp and academy teams on residential programming and operations as needed.
• Facilitate ongoing training for part-time, full-time, and seasonal residential staff.
• Ensure all safety protocols are consistently enforced and updated in collaboration with Campus Safety, including emergency response planning and crisis management.
• Address and manage escalated incidents involving students or parents with professionalism and care.
• Partner with campus departments (athletics, academics, health services, etc.) to provide holistic support to student-athletes.
• Maintain regular communication with staff through structured team meetings and updates.
• Guide dormitory leadership and mentors in consistent, fair communication and disciplinary practices.
• Ensure timely and effective communication with student-athletes and their families, including addressing escalated concerns and updates.
• Collaborate with Student Life leadership on residential policy, training, and strategic planning.
• Lead communication during emergencies or incidents, including weather events, lockdowns, student illness, and more.
• Attend and actively contribute to departmental meetings and planning sessions.
• Represent the residential life program at events and meetings as needed.
• Fulfill additional duties as assigned by Student Life leadership.
• Uphold all institutional policies and ethical standards.

Requirements

• Bachelor’s degree in Education, Psychology, Counseling or equivalent and related work experience.
• At least 3 plus years’ experience working in a formal setting with students grades 6 to 12.
• Experience managing a team.
• Experience with residential life, summer camps, secondary school or boarding school.
• Excellent written and verbal communication skills.
• Excellent guest service skills.
• Comfortable managing a team of 15+ people.
• Good judgment and sensitivity relating to students of various backgrounds.
• Ability to handle challenging conversations professionally and with sensitivity.
• Ability to assess and diffuse heightened situations.
• Ability to multitask and prioritize in a fast-paced setting.
• Highly organized with the ability to juggle multiple projects.
• A superior work ethic.
• Ability to work collaboratively with colleagues.
• PREFERRED: Master’s degree in education, Counseling, Psychology or related area.
• Experience in training, selection, supervision, programming and evaluation of staff.
• Experience in counseling, crisis response and mediation.
• First Aid and CPR Certification.
• Experience in education, sports or related area.
• Proficient with computers and computer systems.
• Experience in a high-pressure, academic/performance setting.

Physical Demands and Work Environment

• Will be required to be on call overnight per schedule.
• Ability to lift, move, push and pull equipment or boxes up to 40lbs.
• Must be able to move around residence hall, including stairs.
• Ability to spend long periods of time on their feet, walking, standing, etc.
• Ability to work flexible hours to include nights, weekends and holidays is required.

Benefits

As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time and seasonal/temporary roles.

• Comprehensive Medical, Dental and Vision
• Flexible Spending Account and Health Savings Account options
• 401k with an Employer Match
• Short Term and Long Term Disability
• Group and Supplemental Life & AD&D
• Gym Discount Program
• Pet Insurance
• Wellbeing Program
• and more!