Front of House Host / Administrator

Role Overview

An exciting opportunity for a highly motivated individual to work within our client onsite prestigious clinic in Battersea. You will ensure all front of house and administrative activities in the Bupa Centre are carried out efficiently and effectively. You will contribute as a support network in providing outstanding customer service to our customers every time they touch base with us.

What You’ll Do

• Welcome each patient as they enter the Bupa Centre.
• Respond to all patients requests professionally and in a personable, accurate and timely manner.
• Handle all patient interactions with the highest level of hospitality and professionalism, resolve patient complaints; assist patient in all inquiries in connection with clinic services and hours of operations.
• Maintains data protection by following Bupa protocols.
• Scheduling patient appointments.
• Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication with patients and staff.
• Ensure working & customer areas are always safe.
• Financial administrative duties.
• Accurate records maintained.

What You’ll Bring

• Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role.
• Bright interpersonal and communication skills, able to quickly build rapport and put people at ease.
• Great time management and flexibility, you’ll need to switch tasks and support where needed throughout your shift.
• Excellent attention to detail, you’ll need to have solid computing skills and an understanding of the various Microsoft office packages.
• Previous administration experience is preferable but not essential.

Benefits

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• Annual Bonus Scheme.
• Support with travel costs via a season ticket loan or cycle2work.
• Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing.
• We support flexible working and have a range of family friendly benefits.

Why Bupa?

• We’re a health insurer and provider. With no shareholders, our customers are our focus.
• Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
• We make health happen by being brave, caring and responsible in everything we do.
• We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.
• This prestigious accreditation highlights the hospital's dedication to diversity, equity, and inclusion, as well as the efforts of its teams, Executive Leadership, and the REDI (Respect, Equality, Diversity & Inclusion) Network.
• Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role.
• We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
• All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.