Head of Healthcare Operations

Position Summary

You will oversee all operational aspects of four California clinics while partnering closely with the organization's Medical Directors and ownership team. This executive will establish operational consistency across all locations, improve financial and operational performance, strengthen compliance programs, and develop the infrastructure necessary to support future expansion.

Key Responsibilities

• Provide executive leadership for all clinic operations across four California locations
• Partner directly with ownership to execute the company's long-term growth strategy
• Lead, mentor, and develop approximately 15 clinic operations and support personnel
• Build scalable operational infrastructure to support future clinic expansion
• Develop, implement, and continuously improve standardized operating procedures across all locations
• Partner closely with Medical Directors to align clinical excellence with operational performance
• Develop executive dashboards, KPIs, operational metrics, and financial reporting tools
• Drive accountability through data-driven performance management
• Oversee budgeting, staffing models, workforce planning, and operational efficiency
• Ensure compliance with all HIPAA, DEA, OSHA, and California regulatory requirements
• Lead quality improvement initiatives and operational excellence programs
• Maintain an exceptional concierge-level patient experience throughout the organization
• Identify opportunities to improve profitability, efficiency, patient satisfaction, and organizational performance
• Serve as a strategic advisor to ownership on operational initiatives, growth opportunities, and business performance

Required Qualifications

• 10+ years of progressive healthcare operations leadership experience, including startups and/or early-stage companies
• 10+ years leading and developing high-performing teams
• Minimum of 5 years overseeing multi-site outpatient healthcare operations
• Demonstrated experience partnering with physician leaders and Medical Directors
• Strong financial management, budgeting, forecasting, and operational analytics experience
• Proven experience developing KPIs, dashboards, and executive reporting
• Direct experience leading HIPAA compliance initiatives
• Experience overseeing DEA-controlled substance compliance
• Outstanding leadership, communication, organizational, and interpersonal skills
• Demonstrated ability to build systems, solve operational problems, and drive organizational accountability

Preferred Qualifications

• Bachelor's degree in Computer Science, Engineering, Finance, Business Analytics, or another quantitative discipline
• MBA from a top-tier or highly regarded university strongly preferred
• Background in specialty healthcare, behavioral health, psychiatry, concierge medicine, or outpatient healthcare
• Experience scaling multi-site healthcare organizations during periods of rapid growth