Head of ERP Implementations

About the role

You'll build a world class Customer Experience function, going from excellent delivery/implementation through post go-live customer support.
You'll recruit and lead a team of 15+ CX Leads and Customer Support specialists, and will continue to hire and scale the team quickly.
You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback.
You’ll establish and evolve implementation methodologies, processes, and operational standards.
You’ll challenge the status quo of what world-class ERP customer success looks like.
You’ll also own end-to-end ERP implementations and long-term customer relationships as an IC/jump in where needed to support your team and roll up your sleeves.
You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence.

Responsibilities

• Build a world class Customer Experience function, going from excellent delivery/implementation through post go-live customer support
• Recruit and lead a team of 15+ CX Leads and Customer Support specialists, and will continue to hire and scale the team quickly
• Collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
• Establish and evolve implementation methodologies, processes, and operational standards
• Challenge the status quo of what world-class ERP customer success looks like
• Own end-to-end ERP implementations and long-term customer relationships as an IC/jump in where needed to support your team and roll up your sleeves
• Deliver best-in-class onboarding, go-live execution, and ongoing CX excellence

Requirements

• Hardcore work ethic and high agency
• 8+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory with at least 2+ years' managing teams of at least 5 people at a senior or leadership level
• Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)
• Deep understanding of ERP systems, finance workflows, and implementation best practices
• A customer-service extraordinaire who loves solving complex problems
• Thrives in fast-moving, early-stage environments with high ownership
• Expertise in Accounting, audit, ERP systems, CPAs

Qualifications

• Deep understanding of ERP systems, finance workflows, and implementation best practices
• A customer-service extraordinaire who loves solving complex problems
• Thrives in fast-moving, early-stage environments with high ownership
• Expertise in Accounting, audit, ERP systems, CPAs

Skills

• ERP implementations
• ERP functional consulting
• Accounting/advisory
• Customer service

Benefits

• Significant equity ownership package
• Base salary: $200,000 - $315,000
• 15 PTO days + 12 public holidays
• Full medical, dental & vision insurance
• Commuter benefits
• 401k benefits
• On-site team culture - high collaboration, no bureaucracy

Pay

• Base salary: $200,000 - $315,000

Schedule

• Not specified