ERP Implementation Specialist

Key Responsibilities

• Lead requirements-gathering sessions to understand customer needs and business processes. Support Implementation from Sales handover to go-live
• Provide top-notch customer service to large and strategic customers.
• Support customers through User Acceptance Testing (UAT), training, and go-live activities. Deliver training sessions for both trainers and end users, ensuring successful software adoption.
• Interface with customers at all levels
• Participate in customer meetings and sales events.
• Provide customer training

Implementation & Deployment

• Configure and build the iRely Store Suite to align with customer requirements.
• Execute project tasks in collaboration with project managers to deliver projects on time and within scope.
• Provide on-site and remote support during escalations, go-live, and post-go-live phases.
• Follow established implementation standards set by the Professional Services Organization
• Assess and resolve complex project challenges, focusing on quality-driven solutions.

Qualifications

• Bachelor’s degree of equivalent years’ work experience
• Strong understanding of accounting principles and GL
• Experienced working with JIRA, Excel
• Minimum of 2 years of experience with ERP based software product implementations from sales handoff to go-live, including integration and training.
• Strong organizational and problem-solving skills.
• Proven ability to manage multiple projects and deliver quality outcomes in a fast-paced environment.
• Able to travel 20% in US

What We Offer

• Highly competitive salary/bonus package
• Benefits to include Medical, Dental, Vision Insurance, Telemedicine, Health Reimbursement and Health Savings Accounts, Life, Disability, 401K matching, paid parking, technical product training, growth and advancement opportunities, and more!

Why Choose Us?

• We empower our team members to lead with innovation and consistently exceed customer expectations.
• We provide competitive compensation, comprehensive benefits, and clear pathways for career growth, all within a supportive, collaborative environment that values your contributions.

Diversity and Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.