Head of Design, Executive Director - Small Business Insurance

Job Responsibilities

• Lead the creation of new product and business strategy at the intersection of user needs and business goals, spearheading the development of experience-led visions (“north stars”) for Business Banking Insurance products
• Uncover user needs and contexts via primary and secondary research techniques and leverage learnings to come up with innovative ideas and ability to execute them.
• Leverage the broader Chase data, product, and servicing ecosystem to meet customers in the right moment based off event triggers that signal need for coverage.
• Lead the strategic efforts for your team, in partnership with the Small Business DCE Leadership team, across multiple parallel workstreams, establishing a vision for where the work is headed, and establishing a shared understanding of quality
• Plan and structure work across multiple design/product teams
• Bring a user-centered design perspective to discussions around product vision, roadmap, and requirements with Product-level leadership
• Present the team's work to cross-functional MDs and other executives
• Hire and manage a team of Service Designers, UX Designers, Researchers, and Content Designers including 1:1s, professional development, performance reviews, etc.
• Keep designers (and cross-functional peers) focused on product and business objectives, so they're designing for customer impact

Required Qualifications, Capabilities And Skills

• Candidates must bring direct experience in the Insurance sector, including exposure to Commercial Property & Casualty Insurance, General Liability, Worker's Compensation, and/or Cyber Liability.
• Domain expertise in a digital agency multi-carrier choice model would be an advantage.
• Bachelor's Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design, Service Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Minimum of 10 years of relevant work experience
• Experience leading the design of complex products, services, and/or product suites (complex means: multiple platforms or channels; multiple audiences to address; complicated information and data to manage and make clear)
• Has evaluated the goals and opportunities of an initiative and then worked to craft a program of work for the UX work stream which has included user research and synthesis, conceptualizing, designing, specification, QA, and deployment
• Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior General Managers, Product Managers, Engineering leads, and other functional partners in Marketing, Legal, and Risk.
• Expertise in core craft skills such as Interaction Design, Service Design, and Information Architecture; strength in adjacent skills such as User Research, UX Writing, and Prototyping
• Strong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops
• Leader of new business thinking and strategy through their user-centered design work

Preferred Qualifications, Capabilities And Skills

• Advocate for and builder of AI experimentation and solutions across the product development lifecycle.
• Deep expertise in journey and service mapping, storytelling, product design, problem framing and solving design problems
• Pragmatic understanding of the core business model and value proposition for Business Banking
• Advocate for Accessibility Guidelines and Inclusive Design practices
• Comfortable with structuring and planning design work in cross-functional contexts
• Orderly and organized, keeping themselves and their teams on task and on time
• Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards