Head of Customer Success
The impact
The Head of Customer Success will architect and execute the post-sales engine that drives Method's growth. Reporting directly to the CEO, this role will build world-class customer relationships while establishing the systems, processes, and teams that transform Method's high-growth fintech product into a predictable, scalable revenue driver.
This isn't just a relationship role; it's an operational leadership position where success is measured by Time-to-Value (TTV), Net Revenue Retention (NRR), and the efficiency of the CS organization you build. Your influence extends far beyond traditional customer success. You'll shape product development by translating customer insights into actionable roadmap priorities, inform go-to-market strategy, and bridge the gap between customer needs and engineering execution.
Who you are
- Seasoned leader with 10+ years in client-facing roles, including experience leading customer success strategies, managing fintech partnerships, working with API products, and building high-performing teams.
- Data-obsessed and systems thinker. You use data to support volume and SLA performance. You enjoy building the infrastructure (tooling, playbooks, dashboards) as much as the strategy.
- Commercially savvy – You understand CS as a profit center and are comfortable discussing NRR, churn cohorts, expansion pipelines, and the strategic priorities that fuel customer success.
- Self-starter and owner – Proactive, decisive, and naturally inclined to take initiative. You can manage complex situations by quickly mobilizing resources across the company.
- Prominent track record in consulting, pre-sales, technical customer success, or similar roles demonstrating measurable operational and commercial impact.
- Naturally curious about emerging technologies and fintech trends, staying ahead of industry evolution.
- Exceptional collaborator who builds strong relationships across diverse teams and organizations.
Experience
- Track record in early-stage or startup environments.
- Familiarity with Linear, Retool, and modern CS tech stacks.
Pay
The annual US base salary range for this role is: $225,000 - $275,000.