Head of Customer Success

About the role

We are seeking an exceptional Head of Customer Success to lead the global Customer Success function for DNV's Pipeline software portfolio. Reporting to the Chief Revenue Officer, this leader will be responsible for building and scaling a high-performing global organization that drives customer adoption, retention, expansion, and advocacy.

Responsibilities

• Lead and scale Customer Success
• Build a high-performing global organization that drives customer outcomes and growth
• Own the customer lifecycle from onboarding through renewal, retention, and expansion
• Leverage data and customer insight to improve customer outcomes and drive sustainable business growth
• Partner with Sales, Product Management, Engineering, Marketing, and Support to drive customer success

Requirements

• Bachelor's degree in engineering, Business, Computer Science, Data Analytics, or a related field
• 10+ years of experience in Customer Success, Services, Account Management, Customer Operations, or related leadership roles, including experience leading global or geographically distributed teams through multiple levels of leadership
• Strong analytical capabilities with experience using data to drive customer and business outcomes
• Experience building customer success processes, health models, metrics, and dashboards
• Strong communication, stakeholder management, and leadership skills
• Commercial understanding of customer retention, expansion, and recurring revenue models
• Strong written and verbal English communication skills

Qualifications

• Experience in SaaS, software, or technology-enabled businesses
• Experience serving industrial, energy, infrastructure, or pipeline customers
• Experience with CRM, customer success, and business intelligence platforms
• Experience leading organizational change and process improvement initiatives

Skills

• Commercially minded with a focus on retention, expansion, and growth
• Strategic yet hands-on, able to turn plans into measurable results
• Collaborative and influential across functions and geographies

Benefits

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Multiple Medical and Dental benefit plans to choose from, Vision benefits
• Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
• Talkspace – Employer-paid, therapist-led, virtual care services
• 401(k) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Flexible work schedule with hybrid opportunities
• Charitable Matched Giving and Volunteer Rewards through our Impact Program
• Volunteer time off (VTO) paid by the company

Pay

The salary range for this position is $120,000 - $180,000 annually, commensurate with experience.

Schedule

This role follows a hybrid work model.