Head of Customer Solution Center

About the role

Lead and develop the Customer Solution Center for the US & Canada, driving exceptional customer experiences, operational excellence, and continuous organizational growth.

Responsibilities

• Lead, mentor, and develop the US-wide Customer Solution Center team, fostering a high-performance culture focused on customer satisfaction, continuous improvement, technical excellence, and employee growth.
• Oversee technical support, warranty processes, and project delivery across the US & Canada, while designing and implementing training programs that enable utility and distributor partners to successfully deploy and support Diehl Metering solutions.
• Define and drive the regional technical strategy for metering, AMI, software, services, and integrated solutions, ensuring alignment with customer needs and business objectives