DirectJobHub
Jobs · Sales · Virginia

Director of Customer Solutions

Versar Global Solutions · Newport News, VA · 2 wk ago
Sales$155k–$177k/yrFull-time

Who You Are

Versar is seeking a full-time Director of Customer Solutions for our Geospatial & Digital Solution (GDS) Market Sector. The role is critical in ensuring customers derive maximum value from GEODESX’s suite of geospatial solutions while fostering loyalty and driving adoption.

What You’ll Do

  • Customer-Centric Leadership
    Lead and inspire the Customer Solutions Team to prioritize exceptional service, retention, and long-term relationships with customers.

  • Design and implement strategies to promote customer success, ensuring that users can fully leverage GEODESX solutions to achieve their goals.

  • Drive initiatives to enhance customer experience and satisfaction. Serve as the voice of the customer, gathering regular feedback to inform product development and R&D strategies.

  • Work closely with internal teams to ensure that customer insights directly influence future product enhancements.

  • Develop and execute customer retention strategies, emphasizing satisfaction, adoption, and the creation of “sticky” solutions that ensure continued use of GEODESX tools.

  • Monitor customer health metrics and proactively address potential issues to improve retention rates.

  • Oversee the delivery of tailored training programs and resources to empower customers and enhance their understanding of the product suite. Ensure comprehensive and accessible support that addresses customer challenges and fosters trust in GEODESX.

  • Develop and oversee growth targets, including Gross Revenue (GR) and Gross Margin (GM) year-over-year, ensuring financial sustainability and alignment with GDS’s long-term vision. Identify and pursue new revenue streams, strengthen the business pipeline through strategic customer engagements, partnerships, and high-value opportunities. Track key financial metrics, analyze trends, and implement strategies to improve profitability, resource allocation, and overall fiscal health.

  • Partner with customers, the technical team, and business development to align customer success initiatives with broader company goals. Ensure cross-functional teams understand customer needs and that collaborative efforts result in innovative, customer-centered solutions.

  • Collaborate closely with the CEO and CGT to define and execute GEODESX strategy and roadmap. Anticipate market trends and identify opportunities for innovation and growth.

What You’ll Bring

  • Proven experience in customer engagement, success, or retention roles, ideally within the geospatial or technology sectors.

  • Strong leadership, communication, and problem-solving skills to inspire teams and foster customer trust.

  • Ability to translate customer feedback into actionable strategies to support product innovation and adoption.

  • A combination of technical expertise and commercial acumen.

  • Experience growing successful SaaS startups.

  • 15+ years of experience designing and delivering geospatial solutions in diverse markets, assisting customers and organizations in achieving objectives.

  • Bachelor's (master’s degree preferred) in a related discipline such as Geography, Geospatial Sciences, or Computer Science.

  • Must be proficient in English, both written and verbal, to ensure effective communication and collaboration.

  • Must possess and maintain an active and valid driver's license without restrictions and comply with Versar’s vehicle policy.

  • Successful results of pre-employment screenings, including federal background check, MVR, and drug screen.

  • Be authorized to work in the US or will be authorized by the successful candidate’s start date.

Preferred Skills

  • Experience working with the Department of Navy and familiarity with their technical approaches.

  • Familiarity with both public and commercial geospatial domains.

  • Ability to obtain a Top Secret Clearance.

Compensation

Expected Salary: $155,000 - $177,000 per year

Location Requirements

This role will follow a hybrid schedule and must be able to report to the Newport News, VA office when needed.

EEO Commitment

Versar Global Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Similar jobs