Customer Solution Director

About the role

Ericsson's Customer Unit US Hyperscalers & Regional Accounts delivers innovative technologies and services to hyperscalers, utilities, MSOs, U.S. Government agencies, and regional and rural customers across the United States. As a Customer Solutions Director based in Plano, TX, you will serve as a key representative for Ericsson — providing thought leadership and technology consultancy while maintaining accountability for customer-focused solutions. You will drive new business opportunities, develop competitive offers, and advance strategic deals through to closure across Ericsson's full portfolio, including Networks, Cloud and Software Services, Managed Services, and Enterprise Wireless Solutions.

Responsibilities

• Collaborate with Key Account Management (KAM) teams to grow customer business
• Position Ericsson as a technology leader to generate new sales opportunities
• Develop and deliver customer presentations, drawing on relevant domain expertise
• Lead the technical sales process and design comprehensive solutions that address customer needs
• Initiate and maintain proactive dialogue with current and prospective customers, building relationships and identifying new opportunities
• Keep customers informed about the implications of emerging technology trends
• Evaluate Ericsson's strategy and plans in relation to customers' strategic goals
• Communicate customer visions, strategies, and requirements internally within Ericsson
• Build and maintain strong relationships with account teams