Customer Support Specialist
About Our Client
The organization operates within the wire and cable manufacturing industry, addressing complex challenges across sectors such as renewable energy, data communications, industrial applications, and irrigation. It focuses on delivering high-quality, custom-engineered solutions that adapt to customer needs and foster long-term partnerships through collaboration and continuous improvement. The company combines extensive industry expertise with a customer-centric approach to shape the future of connectivity.
About the Opportunity
The Customer Support Specialist plays a critical role in managing daily customer orders and supporting account managers to ensure a seamless customer experience. This position coordinates internal teams to address production and delivery schedules, resolves order-related issues proactively, and maintains accurate records. The role directly impacts customer satisfaction and operational efficiency within a fast-paced manufacturing environment.
Responsibilities
- Process and manage customer orders, including purchase orders, EDI, and related documentation
- Provide order status, production schedules, delay, and supply chain updates to customers and account managers
- Coordinate order changes such as expedites, pushouts, cancellations, and rescheduling
- Manage customer complaints and Return Merchandise Authorizations through resolution
- Maintain accurate customer records, open-order reports, and communication logs
- Support contract amendments and special projects
- Collaborate with Sales, Operations, Supply Chain, and other teams to resolve issues and meet customer needs
- Perform additional duties as assigned
Requirements
- Minimum of 3 years experience in Customer Service, Customer Support, or Sales Support; manufacturing or distribution experience preferred
- High School Diploma or equivalent required; Associate's or Bachelor's degree preferred
- Proficiency in Microsoft Excel, Word, and business applications
- Experience with ERP systems
- Ability to manage high volumes of online orders with accuracy
- Experience in processing RMAs, including initiation, tracking, and completion
- Strong multitasking skills and ability to meet deadlines in a dynamic environment
- Effective verbal and written communication skills
- Ability to work independently and collaboratively
- Experience in wire, cable, electrical, or electronics manufacturing is a plus
Pay
Competitive salary, starting at $50,000 per year based on relevant industry experience
Benefits
- Multiple medical plan options including CDHP and PPO
- Company-paid life and disability insurance
- 401(k) with company match
- Supplemental critical illness, accident, and hospital indemnity plans
- Paid time off including holidays, parental leave, and compassionate care leave
- Employee Assistance Program (EAP) and wellness incentives
- Dental and vision insurance plans
- FSAs/HSAs with company contributions
- Additional benefits such as pet insurance, legal services, and ID theft protection