Director, Customer Solutions

About the role

Radancy is the global leader in talent acquisition software, helping employers attract and hire the right talent through AI-powered recruiting technology, data-driven insights, and world-class candidate experiences. Our platform enables organizations to streamline hiring, strengthen employer branding, and drive measurable recruitment outcomes at scale.

Location: This role is in our Atlanta, New York or Chicago Office, with a requirement of 3 days in the office.

Company Values: At Radancy, we are dedicated to the core values that guide our work and culture: Innovative Spirit – Innovation leads the way. We have a rich history of developing and delivering what’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward. Rewarding Impact – Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose. Performance Driven – Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support. Supportive Teams – Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.

Responsibilities

• Oversee a portfolio of projects, manage key UPS US stakeholder relationships, and work with customers to define and distill their goals
• Develops strategies to support those goals, create success metrics, and lead customer success teams to execute exceptional service delivery
• Acquire a deep understanding of your customers’ business, including in-depth knowledge of industry segment, competitor behaviors and target audiences
• Combine internal usage reports and performance data to tell a cohesive, insightful story that supports your customers’ established KPIs