Director - Customer Solution Center

About the role

Responsible for executing the strategic vision and leading operational performance for Customer Service and Patient Liability (CS&PL) functions for the entire Piedmont Healthcare Service Area to include all Hospital based and Physician Based accounts with self-pay A/R totaling over $300M annually. Challenging assumptions and standards of business in an effort to improve overall operational effectiveness and service to Piedmont's customers. Providing leadership and oversight of key operational and financial decisions pertaining to all underlying functions.

Responsibilities

• Leading operational performance for Customer Service and Patient Liability (CS&PL) functions for the entire Piedmont Healthcare Service Area to include all Hospital based and Physician Based accounts with self-pay A/R totaling over $300M annually.
• Challenging assumptions and standards of business in an effort to improve overall operational effectiveness and service to Piedmont's customers.
• Providing leadership and oversight of key operational and financial decisions pertaining to all underlying functions.
• Serving as the leader of CS&PL for the System to internal and external organizations, including patients, physicians, government agencies, payer organizations, vendors, and business partners.

Qualifications

• Bachelor’s Degree from a recognized college or university
• Masters Degree from a recognized college or university in Health Systems, Engineering, Business Administration preferred
• 7 years Revenue Cycle experience required
• 5 years of management experience in a patient accounts receivable and/or customer service function for a healthcare provider required
• 8 years Revenue cycle operations, consulting and/or project management experience for at least 5 years preferred
• Leader or member of a Revenue Cycle transformation effort where key functions were reviewed for standardization and centralization preferred
• Revenue cycle leadership in a multi-hospital and employed physician environment preferred
• Previous experience using or implementing Epic preferred
• Business Unit: Piedmont Healthcare