Head of Contract Middle Market

Berkshire Hathaway Specialty Insurance (BHSI) is a strategic and trusted insurance partner providing commercial property, casualty, and specialty insurance coverages globally. Berxi, the small commercial team within BHSI, drives digital innovation in the small commercial insurance space by leveraging technology to simplify and make insurance more affordable for professionals and small businesses.

We are a values-based organization that fosters an inclusive environment where diversity of backgrounds, experience, and perspectives is celebrated. Our culture is built on respect, integrity, excellence, collaboration, and passion.

About the role

As an Associate Product Specialist on the Customer Support Team, you will provide exceptional service to prospective and existing Berxi customers via phone and digital channels. You will advocate for customers and the Berxi brand while contributing to improving the customer experience by providing voice-of-the-customer and user experience feedback. The team focuses on exceeding customer expectations and prioritizes doing right by customers over metrics.

Responsibilities

• Develop expertise in small commercial insurance, including small business liability products (general liability, professional liability, and malpractice).
• Educate and support customers and prospects through voice, email, and chat based on their needs.
• Drive ongoing customer experience improvements by surfacing feedback and advocating for operational enhancements.
• Understand, create, and distribute regulatory notices.

Requirements

• Self-starter comfortable operating with some ambiguity in day-to-day tasks.
• Passion for leveraging technology to deliver a better insurance experience.
• Positive attitude and willingness to receive and incorporate feedback.
• Excitement to learn, understand, and explain insurance concepts and products.
• Strong problem-solving skills and advocacy for customers and the Berxi brand, with attention to detail.
• Impeccable organizational and time management skills, with the ability to prioritize multiple activities.
• Strong written and verbal communication skills.
• Adaptability to varying customer personality types and situations.
• Energized by a fast-paced and dynamic work environment.
• Experience in a customer-facing role is required; insurance sales or agency experience is a plus.
• Comfort interacting with all teammates, including senior management.
• An active Property & Casualty License in at least one state is preferred. If not licensed, willingness to study and pass exams to earn the license (fully sponsored by BHSI).
• Must be able to work one of the following shifts: 8AM-5PM, 9AM-6PM, 10AM-7PM, or 11AM-8PM EST.

Benefits

• Comprehensive health, dental, and vision benefits.
• Disability insurance (short-term and long-term).
• Life insurance for you and your family.
• Accidental Death & Dismemberment Insurance for you and your family.
• Flexible Spending Accounts and Health Reimbursement Account.
• Employee Assistance Program.
• Retirement Savings 401(k) Plan with company match.
• Generous holiday and paid time off.
• Tuition reimbursement.
• Paid parental leave.

Pay

The base salary range for this position in Boston is $50,000 to $55,000, along with annual bonus eligibility. Total compensation is determined by relevant skills, location, and experience.

Schedule

This is a full-time, in-office position located in Downtown Boston, MA. Shift options include 8AM-5PM, 9AM-6PM, 10AM-7PM, or 11AM-8PM EST.