Head of Collections and Recovery Strategy (US)

About Lendable

Lendable is a fintech company focused on building technology to help people access credit and save money. Founded in 2016, Lendable has grown rapidly, becoming one of the UK's newest unicorns with a team of over 700 people. Known for its innovative products and customer satisfaction, Lendable has been profitable since 2017 and backed by prominent investors including Balderton Capital and Goldman Sachs. With a strong presence in the UK and ambitions to expand into the US market, Lendable is committed to improving financial services through technology.

About The Role

The US loan book is growing rapidly, and the collections and recoveries operation needs to scale accordingly. This role involves challenging existing processes, rebuilding what's necessary, and designing a collections strategy that can handle growth. You will be responsible for the entire delinquency lifecycle, from early arrears to recovery, and will also lead the analytics function for collections. Over time, this role could expand to cover US credit cards as well.

Who We're Looking For

• Real hands-on experience in US consumer collections at a fast-moving fintech, owning a delinquency book and understanding what good looks like
• Strong analytical skills, comfortable pulling your own data and building models
• Experience managing and evaluating third-party collections vendors
• Track record of redesigning processes from the ground up
• Comfortable with ambiguity and strong communication skills to influence across various departments
• Passion for AI and incorporating these technologies to better serve customers

Requirements

• 4-8 years in US consumer collections or recoveries, preferably at a fintech
• Familiarity with the US regulatory landscape for consumer collections (FDCPA, state-level rules)
• Experience managing and evaluating third-party collections vendors
• Track record of redesigning processes from the ground up
• Comfortable with ambiguity and strong communication skills
• Passionate about AI and its applications in collections

Skills

• Hands-on analytics ability - comfortable pulling your own data, building models, defining metrics, and growing an analytics function
• Experience managing and evaluating third-party collections vendors
• Track record of redesigning processes from the ground up
• Strong communication skills to influence across product, risk, legal, and senior leadership
• Passionate about AI and its applications in collections

Benefits

• Flexible working arrangements
• Social events and connection opportunities
• Health and retirement savings plans
• Complimentary lunches and sustainable commuting options

Pay

$200K - $250K

Schedule

Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites.