Head of Client Integration Service Delivery - Capital Markets

About the role

This position oversees all onboarding and maintenance activities within Investment Banking and Capital Markets for Wholesale Banking Service Delivery, including Institutional Fixed Income clients, Truist Securities Institutional Equity clients, Truist Securities Swap Dealer clients, Truist Bank Foreign Exchange clients, and Truist Bank Loan Syndicate Fund Managers. The manager leads teams responsible for client integration, updates/maintenance, and offboarding, conducts Monthly Business and Operations Reviews to assess key initiatives, KPIs, and business metrics with the Line of Business, GCO, partners, and Business Enablement, and must demonstrate strong executive presence, foresight on risk/regulatory issues and client data management trends, and the ability to identify and escalate opportunities that enhance risk mitigation and drive profitable growth across diverse portfolios.

Responsibilities

• Oversee the optimization of client integration and life cycle to Investment Banking and Capital Market products.
• Develop and implement programs to support new account set‑up, maintenance, and off‑boarding of Investment Banking and Capital Markets Institutional Clients.
• Consolidate and document client opening and maintenance operational processes and consult with other LOB managers to develop enhanced processes and automated workflow solutions.
• Implement operational controls and procedures to ensure compliance with regulatory and internal compliance requirements.
• Oversee the strategic planning, management and execution of new technology solutions and existing technology enhancements to support assigned lending portfolios.
• Oversee the selection, design and implementation of processes, systems and technologies for relevant efforts to improve onboarding, maintenance, and off‑boarding activities.
• Develop and implement long‑ and short‑term strategic goals to support Investment Banking and Capital Markets strategic and revenue goals related to client onboarding, maintenance, and off‑boarding operations.
• Lead successful business process transitions, including pilot programs with expansion opportunities of identified tasks across the business unit to offshore.
• Manage Risk Management activities: ensure controls are effectively executed, manage findings proactively, maintain a strong working relationship with GCO partners, and oversee end‑to‑end remediation of findings.
• Serve as a subject matter expert, responding to policy, procedure, and structuring inquiries from auditors, compliance, financial crimes, regulators, and examiners to assist internal reviews and external examinations.
• Follow up on identified issues, ensuring necessary changes or recommendations are implemented as directed.
• Participate in and lead Monthly Business Operations Reviews with relevant lines of business, peers, GCO, Business Enablement, and other meetings to stay informed, collaborate, and build strong partnerships for effective and efficient business results.
• Manage assigned teammates, including recruitment, retention, career development, performance management, salary administration, promotions, transfers, succession planning, training, coaching, and terminations within established policies and guidelines.
• Stay abreast of market issues and trends, maintaining up‑to‑date knowledge of all client onboarding, maintenance, and off‑boarding policies, procedures, and regulations.

Qualifications

Required:

• Bachelor’s degree in Business, Accounting or a related field.
• 10 years of financial services experience.
• Proven track record in motivating and building strong teams.
• Effective relationship building across different organizational levels.
• Excellent interpersonal, communication, negotiation, organizational, and problem‑solving skills.
• Strong leadership and project‑management capabilities.
• Experience working in a dynamic, fast‑paced trading/sales environment; in‑depth knowledge of systems, trade lifecycle, and risk framework within Capital Markets.
• Knowledge of any of the following: ISDA Amend, Dodd‑Frank UMR rules, FINRA TRACE, MSRB, CAT, CAIS, DTCC (and SDR).
• Knowledge of Swap Dealer and Foreign Exchange