Head of Capital Markets Service Delivery

Truist · Charlotte, NC · 2 mo ago

FinanceFull-time

Regular, full-time position. Fluency in English required. 1st shift (United States of America).

About the role

Responsible for the overall planning, administration, coordination, and general management of Capital Market Operations within Wholesale Banking. This includes effective origination, syndication, servicing, administration, clearing, and funding support within Truist Securities Inc and Truist Bank. The role requires deep subject-matter expertise in Capital Markets operating platforms across Investment Banking & Capital Markets, the Broker Dealer (TSI), the Swap Dealer (TFC), Foreign Exchange, Syndicated Loans, and Client Onboarding activities, among other capital markets segments.

Deliver high-quality service for all internal and external clients while managing the operational delivery framework, associated risks, and strategic direction within the supported portfolios for a large, complex banking organization. Provide delivery across the IBCM line of business (LOB) and client support through streamlined processes, integrated systems, and cost-effective services to enable superior revenue growth. This role serves as the primary operational business contact across IBCM and the bank for operational and trading issues related to vendors, regulators, and impacted areas within Truist.

The success of this role and the team is driven through a highly functioning relationship with Technology Partners to deliver automation, expense reduction, lessen dependencies on manual processes, and resolve issues tied to processes supported and maintained with technology.

Responsibilities

Lead initiatives and the service delivery team within Investment Banking & Capital Markets in strategic planning, management, and execution of processes, programs, and governance to support investment-related activities.
Partner with front-office leaders to support their strategic vision and understanding of revenue growth, ensuring Capital Market Service Delivery evolves to meet their needs.
Identify operational pain points and set a strategic vision to create efficiencies, reduce manual processes, and increase automation to drive revenue growth and/or expense reductions.
Develop and maintain effective risk governance and operational risk management systems and processes for Capital Markets Service Delivery.
Proactively advocate for self-identified issues to ensure teams understand their processes and can anticipate when corrective action may be needed.
Oversee third-party vendors, suppliers, and services used across Capital Markets Service Delivery, ensuring all required sourcing, third-party risk management, and cyber/info security items are resolved in a timely manner.
Stay up to date on market trends and regulatory changes to identify when new processes need to be implemented or existing processes require modification.
Manage talent-related activities, including recruitment, retention, career development, performance management, salary administration, promotions, transfers, succession planning, training, coaching, and terminations within established policies and guidelines.
Serve as a Registered Principal performing supervisory tasks for the Broker Dealer and Securities-Based Swap Dealer.

Requirements

Bachelor’s degree in Business, Finance, Accounting, or a related field, or equivalent education and training.
15 years of experience leading operational team(s) in the financial services industry.
Broad product knowledge across operational functions supporting Corporate & Investment Banking (CIB), including:
- Equity and Fixed Income clearing
- Derivatives and collateral management
- Foreign Exchange payments/processing
- Syndicated Loan processes
- International Swaps and Derivatives Association (ISDA) master agreements
Complex stakeholder management experience across functions and areas of the business.
Strong influencing skills to engage a range of internal and external, technical and non-technical stakeholders.
Proven leadership in implementing complex projects, issue resolution, communication, interpersonal, and negotiation skills.
Ability to communicate effectively, conduct difficult negotiations, and manage stringent timelines for project deliverables.
Experience with global process management and workforce management, including building offshore teams and/or managing global teams in direct or matrixed environments.
FINRA Licensed Series 7 – General Securities Representative with experience in corporate securities (stocks and bonds), municipal securities, options, direct participation programs, investment company products, and variable contracts.
FINRA Licensed Series 24 – General Securities Principal to perform critical supervisory functions for a general securities broker-dealer.

Preferred Qualifications

20+ years managing a large, enterprise-scale operations team.
Advanced degree in Business, Finance, Accounting, or a related field.
Experience working with Risk and Control Self-Assessment (RCSA) Framework.
Participation or leadership within industry trade associations or relevant industry groups.
FINRA Licensed Series 27 – Financial and Operations Principal (FINOP) to oversee books and records, back-office operations, and compliance with financial responsibility rules.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may vary by division.