Head of Capital Markets Service Delivery

Regular full-time position on 1st shift (United States). English fluency required.

About the Role

Responsible for the overall planning, administration, coordination, and general management of Capital Market Operations within Wholesale Banking. This role requires deep subject matter expertise in Capital Markets operating platforms across Investment Banking & Capital Markets, the Broker Dealer (TSI), the Swap Dealer (TFC), Foreign Exchange, Syndicated Loans, and Client Onboarding activities. Deliver high-quality service for all internal and external clients while managing the operational delivery framework, associated risks, and strategic direction within the supported portfolios for a large, complex banking organization.

This role serves as the primary operational business contact across Investment Banking & Capital Markets (IBCM) and the bank for operational and trading issues related to vendors, regulators, and impacted areas within Truist. Success is driven through a highly functioning relationship with Technology Partners to deliver automation, expense reduction, reduced dependency on manual processes, and resolution of issues tied to technology-supported processes.

Responsibilities

• Lead initiatives and the service delivery team within Investment Banking & Capital Markets in strategic planning, management, and execution of processes, programs, and governance to support investment-related activities.
• Partner with front office leaders to support their strategic vision and understanding of revenue growth, ensuring Capital Market Service Delivery evolves to meet their needs.
• Identify operational pain points and set a strategic vision to create efficiencies, reduce manual processes, and increase automation to drive revenue growth and/or expense reductions.
• Develop and maintain effective risk governance and operational risk management systems and processes for Capital Markets Service Delivery.
• Proactively advocate for self-identified issues to ensure teams understand their processes and can anticipate and address potential problems.
• Oversee third-party vendors, suppliers, and services used across Capital Markets Service Delivery, ensuring all sourcing, third-party risk management, and cyber/info security requirements are resolved in a timely manner.
• Stay up to date on market trends and regulatory changes to identify when new processes need implementation or existing processes require modification.
• Manage talent-related activities, including recruitment, retention, career development, performance management, salary administration, promotions, transfers, succession planning, training, coaching, and terminations within established policies and guidelines.
• Serve as a Registered Principal performing supervisory tasks for the Broker Dealer and Securities-Based Swap Dealer.

Requirements

• Bachelor’s degree in Business, Finance, Accounting, or a related field, or equivalent education and training.
• 15 years of experience leading operational teams in the financial services industry.
• Broad product knowledge across operational functions supporting Corporate & Investment Banking (CIB), including:
  • Equity and Fixed Income clearing
  • Derivatives and collateral management
  • Foreign Exchange payments/processing
  • Syndicated Loan processes
  • International Swaps and Derivatives Association (ISDA) master agreements
• Complex stakeholder management experience across multiple functions and business areas.
• Strong influencing skills to engage a range of internal and external, technical and non-technical stakeholders.
• Proven leadership in implementing complex projects, issue resolution, communication, interpersonal, and negotiation skills.
• Ability to communicate effectively, conduct difficult negotiations, and manage stringent project timelines.
• Experience with global process management and workforce management, including building offshore teams and/or managing global teams in direct or matrixed environments.
• FINRA Licensed Series 7 – General Securities Representative with experience in corporate securities (stocks and bonds), municipal securities, options, direct participation programs, investment company products, and variable contracts.
• FINRA Licensed Series 24 – General Securities Principal to perform critical supervisory functions for a general securities broker-dealer.

Preferred Qualifications

• 20+ years managing a large, enterprise-scale operations team.
• Advanced degree in Business, Finance, Accounting, or a related field.
• Experience working with Risk and Control Self-Assessment (RCSA) Framework.
• Participation or leadership within industry trade associations or relevant industry groups.
• FINRA Licensed Series 27 – Financial and Operations Principal (FINOP) to oversee books and records, back-office operations, and compliance with financial responsibility rules.

Benefits

All regular teammates (working 20+ hours per week) are eligible for benefits, though specific eligibility may vary by division. Truist offers:

• Medical, dental, and vision insurance
• Life insurance and disability coverage
• Accidental death and dismemberment insurance
• Tax-preferred savings accounts
• 401k plan
• No less than 10 days of vacation (prorated based on hire date and full-time/part-time status) during the first year of employment
• 10 sick days (prorated)
• Paid holidays

Depending on the position and division, additional benefits may include a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.