Head of Claims

About the role

Vouch is building a claims function from scratch, focusing on AI and automation to create the highest-leverage claims operation in the industry. This role will combine deep domain expertise with a genuine drive to push the boundaries of what one person can accomplish with the right tools.

Responsibilities

• Own the end-to-end claims advocacy experience for Vouch clients, from first notice of loss through resolution
• Partner with the Applied AI team to design and orchestrate AI agents for claims triage, coverage analysis, client communication, and carrier follow-up
• Identify opportunities to automate and improve claims workflows, building the playbook for what an AI-native claims function looks like at scale
• Design a tiered service model: notification-only on simple claims, guided advocacy on most matters, full hands-on management for complex, high-stakes situations
• Act as the senior advocate and escalation point on material claims, engaging carrier claims teams, defense counsel, and clients’ executive and legal leadership directly
• Build and maintain strong relationships across the carrier claims community to drive better outcomes for Vouch clients
• Partner with Placements and Client Management to turn claims insight into better coverage, pricing, and renewal outcomes
• Translate claims data into a clear point of view on loss trends, coverage gaps, and carrier performance to inform placement and product strategy
• Be a credible, expert voice in new-business conversations and major-client retention moments where claims capability is a deciding factor
• Represent Vouch externally at industry events, with carriers, and with sophisticated client counsel

Requirements

• 8+ years of claims experience across management liability, professional liability, cyber, and/or other commercial lines relevant to technology and life sciences companies
• Deep, active network across carrier claims leadership, coverage counsel, and broker claims advocacy peers
• Track record of personally managing complex, high-severity claims where the outcome mattered to the business
• Credible and composed in front of founders, GCs, CFOs, and boards; someone clients want in the room when things are hard
• Strong commercial instincts; you understand claims not just as a service function but as a driver of new business, retention, and carrier leverage
• Genuinely excited about AI and building an AI-native function; you see tools like Claude as force multipliers, not threats, and you want to be on the frontier of what’s possible
• Comfortable operating as a one-person function, with strong judgment about when to escalate and when to resolve directly
• Client-obsessed, high integrity, and motivated by outcomes over optics

Qualifications

• Nice to have: JD, CPCU, ARM, RPLU, or equivalent professional credential
• Prior experience in a brokerage, insurer, or law firm serving venture-backed or innovation-economy clients
• Leadership experience building or re-designing a claims function at a brokerage or carrier
• Experience representing an organization externally at industry events, with media, or with regulators
• Exposure to and passion for early-stage startups and/or high-growth environments

Skills

• Strong communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Highly organized and detail-oriented
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team

Benefits

• Competitive compensation and equity packages
• Health, dental, and vision insurance
• Baby bassinet
• Flexible vacation time
• Technology allowance
• Wellness allowance
• Lunch & Learn sessions
• Wellbeing perks such as Peloton, Headspace, and OneMedical
• Dependent care FSA and Care.com membership
• Regular performance reviews

Pay

The base salary range for this role in San Francisco or New York is $165,000 - $190,000 annually, with a 10% annual bonus eligible. The pay range provided is subject to change and may be modified in the future.

Schedule

This role has hybrid work flexibility, requiring team members to be in the office at least three days per week (Tuesday, Wednesday, and Thursday) to foster close collaboration and team building.