Head of Casualty Claims

About the Position

Lockton is a global professional services firm with 6,500 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. To see the latest insights from Lockton's experts, check Lockton Market Update.

A few of the reasons Associates love working at Lockton include:

• Opportunities for growth and advancement, including paid training and professional development
• 12-week paid parental leave
• A huge emphasis on community involvement
• Frequent athletic and wellness events
• Incredibly generous rewards; US Associates receive a Rolex for their 10 year anniversary!

Responsibilities

The Head of Casualty Claims is a senior national leadership role responsible for building and leading the U.S. Casualty Claims function. This role elevates claims from a reactive service to a proactive, coordinated strategic capability across the firm.

A critical component of this role is integrating claims and risk control into a unified casualty performance strategy. The role drives alignment across Series claims teams and risk control functions, ensuring consistent execution, improved claim outcomes, reduced E&O exposure, and enhanced client value.

CORE RESPONSIBILITY

Lead the integration of claims and risk control/loss control into a unified casualty strategy, ensuring claim trends directly inform risk mitigation efforts and proactively reduce frequency and severity across the portfolio.

KEY RESPONSIBILITIES

• Drive a closed-loop feedback system between claims, risk control, and placement.
• Align Series claims and risk control teams under a consistent casualty framework.
• Partner with risk control to prioritize interventions based on severity drivers.
• Embed claims insights into client risk control strategies.
• Deliver a combined claims + risk control value proposition to clients.
• Identify systemic loss drivers and deploy coordinated risk control initiatives.
• Translate claims trends into targeted, measurable risk control actions.
• Serve as senior escalation point for complex, high-severity casualty and product recall claims.
• Maintain senior-level relationships with carrier claims leadership.
• Support E&O mitigation through disciplined claims governance and documentation standards.
• Develop and deliver national claims training and thought leadership.

Qualifications

• 15+ years of casualty claims experience in a carrier, brokerage, legal, or hybrid environment.
• Deep expertise in GL, Auto, and complex casualty claims; product recall experience preferred.
• Strong understanding of litigation management, legal strategy, and claims defense processes; prior experience working within or closely alongside legal teams strongly preferred.
• Experience engaging with defense counsel, managing litigation budgets, and influencing case strategy and outcomes.
• Demonstrated ability to lead claims advocacy at a national or enterprise level.
• Experience working across matrixed organizations with multiple business units.
• Strong communication, negotiation, and stakeholder management skills.
• Experience integrating claims insights with risk control, analytics, and placement strategies.

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Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

No Agencies Please

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.

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