Head of Casualty Claims

About the role

The Head of Casualty Claims is responsible for leading the overall strategy, operations, and performance of the casualty claims organization for an established A-rated property & casualty insurance carrier. This executive oversees complex casualty claims, drives operational excellence, ensures regulatory compliance, and develops high-performing claims teams. The role partners closely with underwriting, legal, actuarial, and executive leadership to optimize claim outcomes, control loss costs, and deliver exceptional service while supporting the company's long-term business objectives.

Responsibilities

• Oversee complex casualty claims, drive operational excellence, ensure regulatory compliance, and develop high-performing claims teams.
• Partner closely with underwriting, legal, actuarial, and executive leadership to optimize claim outcomes, control loss costs, and deliver exceptional service.
• Manage multi-state claims operations and ensure compliance with state regulations and industry best practices.
• Lead, develop, and mentor high-performing claims teams across multiple locations.
• Implement operational improvements, leverage claims analytics, and drive continuous process enhancements.
• Manage claim severity, loss adjustment expenses, and departmental budgets.
• Utilize modern claims management systems, business intelligence tools, and performance metrics to improve operational effectiveness.
• Ensure regulatory compliance, ethical claims handling, and deliver superior customer outcomes.

Requirements

• Bachelor's degree required; JD preferred.
• 15+ years of progressive casualty claims experience, including at least 5 years in a senior leadership role.
• Extensive experience overseeing General Liability, Auto Liability, Umbrella/Excess Liability, and other casualty lines.
• Proven success managing multi-state claims operations and ensuring compliance with state regulations and industry best practices.
• Demonstrated ability to lead, develop, and mentor high-performing claims teams across multiple locations.
• Strong background in claims strategy, reserving, litigation management, and complex claim resolution.
• Experience partnering with underwriting, legal, risk control, actuarial, and executive leadership to improve portfolio performance.
• Track record of implementing operational improvements, leveraging claims analytics, and driving continuous process enhancements.
• Strong financial acumen, including management of claim severity, loss adjustment expenses, and departmental budgets.
• Excellent negotiation, communication, and relationship management skills with policyholders, brokers, attorneys, TPAs, and reinsurers.
• Experience utilizing modern claims management systems, business intelligence tools, and performance metrics to improve operational effectiveness.
• Demonstrated commitment to regulatory compliance, ethical claims handling, and delivering superior customer outcomes.