Head of Claims and Insurance

About the role

We are seeking a visionary and operational leader to act as the "General Manager" for our Risk and Insurance team. Navigating the complex, high-volume environment of modern mobility platforms require a world-class risk management organization. This is a dynamic leadership position at the intersection of risk operations, internal policy, and corporate strategy, responsible for managing substantial auto liability, workers compensation, General Liability, and EPL claims. In this role, you will oversee our internal as well as our external claims team, carrier landscape, and drive aggressive cost-mitigation strategies, and position the Claims organization as the company’s "Early Warning System" for risk. You will be a vital cross-functional partner, translating complex front-line claims data into actionable intelligence for all teams across the company to protect our long-term cost of risk. The ideal candidate is an expert problem-solver and tech-forward thinker who balances deep operational expertise with high empathy, capable of leading a resilient team through structural change and navigating ambiguity at scale. This role reports directly to the COO and serves as a primary strategic liaison with insurance brokers and carrier partners.

Responsibilities

• Claims Strategy & Execution: Define and drive the comprehensive claims strategy for our rideshare operations and associated corporate programs. Ensure end-to-end claim management execution perfectly aligns with the company’s broader financial objectives and risk tolerance.
• Complex Partner & TPA Landscape Management: Architect and oversee the claims provider landscape. Lead the vetting, selection, and integration of claims providers. Set stringent Service Level Agreements (SLAs), conduct rigorous audits, and drive strict accountability to ensure external partners deliver on operational excellence.
• Severe Casualty & Litigation Management: Provide direct oversight and strategic consultation on high-exposure, complex, and high-profile casualty claims. Work hand-in-hand with internal Legal counsel to craft winning litigation strategies, guide appropriate reserving practices, and drive optimal resolutions.
• Predictive Analytics & "Early Warning" Identification: Move the Claims function from reactive management to predictive intelligence. Utilize massive data ecosystems and our Risk Management Information System (RMIS) to spot loss trends, detect fraud vectors early, and provide decision-ready insights