Head of Claims, Alternative Markets Division

Responsibilities

• Overall management of the claims department of 54 claims professionals and support staff, located in our Cincinnati headquarters and in remote locations across the country.
• Responsible for performance, development and coaching of all claims staff.
• Provides vision, goals, and direction and shares accountability for claims support staff located both inside and outside the division.
• Partners with underwriting teams to provide insights regarding claims trends and developments.
• Offers support and counsel in connection with new business opportunities.
• Provides tactical leadership and strategic direction to the department.
• Maintains consistency in quality of reserving, strategies, and outcomes.
• Ensures claims handling is compliant with applicable statutes, regulations, and other legal requirements.
• Nurtures and enhances a unique claims culture and maintains high levels of employee engagement as well as a high level of customer service.
• Provides advice on the resolution of claims files with ultimate authority over settlements / reserves within prescribed limits including oversight and strategy for large claims and overall litigation management.
• Sets and implements claims process and outcome improvement initiatives through utilization of technology, vendor services, and innovative strategies.
• Works closely with senior leadership team to help the division meet budget and performance targets.

Qualifications

• Bachelor’s degree is required.
• 10+ years of leadership experience with significant experience in management of casualty and property claims, including experience with strategic planning and employee development.
• Previous experience working with multi-line claims, with particular focus in Liability, Property and Workers Comp. Significant casualty expertise is required.
• Must be results oriented and customer service focused.
• Strong analytical and communication skills with the proven ability of partnering with individuals at all levels.
• Ability to clearly articulate vision and objectives.
• Insurance industry awareness and involvement.
• Must be able to travel up to 35% of the time.

Benefits

• Competitive benefits packages for full-time and part-time employees.
• Medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement for full-time employees.
• Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.