Head of Business Operations

About the role

The Head of Business Operations at Klaviyo is a critical role that oversees the entire operating architecture of the company. This includes setting and cascading company priorities, ensuring that cross-functional work moves efficiently, maintaining alignment among the leadership team, and keeping the Board informed. This role requires a proven track record of building and running a company-wide operating system, including OKRs, planning, performance management, and driving operational efficiency.

Responsibilities

• Lead the annual and multi-year operating planning process, aligning the leadership team on top company priorities and ensuring that every Klaviyo understands how their work ties to what matters most.
• Own the company-wide OKR process end-to-end, from setting to reviewing quarterly progress and holding owners accountable to outcomes.
• Define and manage company KPIs across functions, conducting regular performance reviews and operational audits to identify and resolve issues before they compound.
• Drive automation of KPIs and OKR results using AI tools and internal agents to provide real-time visibility into data trends and insights.
• Design and run the operating cadences for the Co-CEOs and senior leadership team, including weekly meetings, leadership forums, quarterly offsites, and executive planning calendar.
• Support preparation of Board meeting materials, manage the Board portal, and contribute to the multi-year Board calendar.
• Manage cross-functional working teams, track deliverables, and ensure that key decisions are made and executed effectively.
• Lead and/or support Klaviyo's highest-priority cross-functional initiatives, providing functional owners with leverage and ensuring that execution moves together, not in parallel silos.
• Drive alignment on key decisions, manage cross-functional working teams, track deliverables, and own outcomes, including where no one else has clear ownership.
• Independently conduct root cause analyses for critical company issues and collaborate with GTM and R&D Analytics teams to independently conduct root cause analyses for critical company issues.

Requirements

12+ years in business operations, strategic operations, or Chief of Staff roles at high-growth technology companies, ideally with experience across both hypergrowth and post-IPO phases. Proven track record of building and running a company-wide operating system, including OKRs, planning, performance management, and driving operational efficiency. Demonstrated ability to work directly with and influence CEOs and senior leadership teams without relying on positional authority through clarity, credibility, and quality of thinking. Experience leading through major organizational inflection points, such as rapid scaling, go-public events, integrations, or significant structural change. Financial fluency: comfort with LRP/annual planning cycles, unit economics, and working alongside a CFO and finance org as a true peer, not just a consumer of their outputs. Management consulting or investment banking background a plus; operators who built their skills in the trenches are equally valued. SaaS, B2B software, or marketing technology experience preferred.

Qualifications

Exceptional communicator: writes with precision, speaks with confidence, and can hold a room with a Board narrative or an all-hands equally well. Moves with urgency: comfortable in short iterative cycles, makes decisions with incomplete information, creates momentum where others create decks. Operationally obsessed: notices inefficiency like a splinter; can't leave it alone until it's fixed. AI-native operator: understands how to design and leverage AI systems to automate reporting, surface real-time visibility into KPIs and OKRs, and drive company-wide efficiency. Data-driven and influential: uses data as a lever; insights shape decisions, change minds, and move the org toward better outcomes. Natural integrator: builds trust with functional leaders, navigates tension without drama, keeps the company moving without becoming the bottleneck. Deeply aligned with Klaviyo's values: extreme ownership, high standards, collaborative directness, customer orientation, level playing field.

Skills & Attributes

• Exceptional communication skills: writes with precision, speaks with confidence, and can hold a room with a Board narrative or an all-hands equally well.
• Moves with urgency: comfortable in short iterative cycles, makes decisions with incomplete information, creates momentum where others create decks.
• Operational obsession: notices inefficiency like a splinter; can't leave it alone until it's fixed.
• AI fluency: understands how to design and leverage AI systems to automate reporting, surface real-time visibility into KPIs and OKRs, and drive company-wide efficiency.
• Data-driven and influential: uses data as a lever; insights shape decisions, change minds, and move the org toward better outcomes.
• Natural integrator: builds trust with functional leaders, navigates tension without drama, keeps the company moving without becoming the bottleneck.

Benefits

Base Pay Range: $224,000—$336,000 USD This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events.

Pay

Base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Schedule

Our schedule is flexible to accommodate the needs of our employees. We offer a competitive benefits package that includes health insurance, retirement plans, and paid time off.