Head of Business Operations

ReKlame Health · New York, NY · 1 wk ago

On-siteManagement$170k–$190k/yrFull-time

About the role

Reklame Health is seeking a Head of Business Operations to drive continuous improvement and enhance efficiency across the company. This role oversees the company's operating system and integrates various business functions like growth, provider onboarding, technology, workflows, and reporting into a cohesive and efficient machine. The ideal candidate is an operator who can define business goals, identify bottlenecks, create actionable operating plans, and manage performance. You will lead a small, expanding team and will be expected to scale the operations organization as the company grows. You will work in close partnership with company leadership, e.g., the Head of Clinical Operations and Finance, to translate strategic direction into robust execution systems and accountability frameworks.

Key responsibilities

Translate growth goals into a scalable execution system, removing key-man risk, and making expansion efforts more systematic.
Own credentialing, contracting, and payer operations as a business function, building and managing systems that drive velocity and efficiency in these areas.
Create KPI dashboards and management cadence, tracking metrics such as providers hired, credentialed, and in the pipeline, and monitoring operational cadence.
Drive talent operations across clinical and non-clinical roles, ensuring hiring processes are predictable, measurable, and fast.
Transform growth opportunities into operational models, assessing readiness and determining necessary steps for successful launches.

OUR CULTURE

We are a mission-driven, fast-moving team of builders who take radical ownership, hold each other accountable, and collaborate without ego, all in service of expanding access to mental health and addiction care. Day-to-day, we focus on mission first, builders over maintainers, moving fast with order, and collaborating without ego.

WHAT YOU'LL OWN

Build operating discipline and cadence around growth, stabilizing current operating rhythms, and building systems to support rapid growth.
Own credentialing, contracting, and payer operations, ensuring seamless and rapid revenue cycle management.
Create KPI dashboards and management cadence, driving measurable improvements by day 90.
Drive talent operations across clinical and non-clinical roles, ensuring hiring processes are predictable, measurable, and fast.
Lead new-program launches, assessing readiness and determining necessary steps for successful launches.

WHO YOU ARE

You have 10–12 years of experience and have repeatedly solved problems at earlier-stage startups: building functions, systems, and operating rhythms from scratch and/or inheriting them. Direct experience in digital / tech-enabled healthcare, specifically in care delivery, is preferred. Exposure to credentialing, RCM, and payer operations is crucial, along with fluency in enrollment, contracting, group IDs, payer requirements, and how setup issues lead to revenue and margin loss. Proven ownership of KPI dashboards and an operating cadence is essential, as is a track record leading and developing small cross-functional teams.

REQUIRED

Bachelor's degree required.
10–12 years of operational experience, with a proven track record of building functions and systems from the ground up in early-stage, post-Series A startups.
Direct experience in digital / tech-enabled healthcare, specifically in care delivery, not adjacent SaaS.
Exposure to credentialing, RCM, and payer operations.
Proven ownership of KPI dashboards and an operating cadence.
Track record leading and developing small cross-functional teams.

PREFERRED

Experience in behavioral health and/or substance use and addiction (similar care models).
A background in leading operations at a high-growth company, particularly within the healthcare or health tech sector.
A top-tier consulting foundation (McKinsey, Bain, BCG, Deloitte) is valuable only when paired with real post-consulting operating experience.
An MBA from a top-20 institution is preferred, but not required.

MUST-HAVE TRAITS

Structured but not rigid. You bring order without killing entrepreneurial speed, and can act without perfect information.
Healthcare operations fluency. You understand that healthcare ops are not SaaS ops — credentialing, payers, licensing, compliance, provider capacity, documentation, patient access, and reimbursement all interact.
Strong cross-functional leadership. You collaborate with and drive progress across Finance, RCM, Clinical Ops, BD, vendors, and admin teams, while maintaining a neutral, constructive stance.
Data-driven but practical. You use dashboards and KPIs but don't hide behind analysis; the job is to fix problems, not just measure them.

COMPENSATION & LOGISTICS

Base Salary: $170K-$190K
15% Performance Bonus
Total Comp: $196K-$219K
Equity: Stock Options
Location: Hybrid 4 days per week in the office
Reports to: Founder & Chief Executive Officer

BENEFITS & PERKS

Health. Medical, dental, and vision coverage.
Financial & well-being. 401(k) with company matching, Short-Term Disability, Flexible Spending Account (FSA), Health Savings Account (HSA), and an Employee Assistance Program (EAP) through Spring Health.
Commute. Pre-tax commuter benefits to support your time in our Grand Central office.
Executive coaching. Dedicated biweekly executive coaching for the first 3 months to help you immerse in the role and ramp quickly.
Time off. 21 days of PTO plus 8 company holidays.

LOCATION REQUIREMENTS

This is a hybrid role that requires at least 4 days a week in person, where you'll collaborate closely with our leadership and various departments. To ensure a strong start and foster deep cross-functional partnerships, the first six months will be fully in person, five days a week. We believe in the power of in-person collaboration, especially for a role like this, which thrives on close teamwork, rapid feedback, and relationship-building across the company. Our beautiful office in Grand Central serves as the hub for this dynamic work.

A NOTE ON SCOPE

This is intentionally broad; you will span credentialing and payer operations, revenue-ops coordination, KPI and reporting, tech and workflow systems, and new-program launches. As Reklame scales, these will split into dedicated functions you help design and staff. We are looking for someone who is energized by that breadth and ambiguity, not someone who needs a narrow, fully defined lane.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

ReKlame Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by law.