Head of Business Operations

About the role

This role will lead continuous improvement work focused on process discipline, productivity, and measurable operating gains. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a technology-driven environment.

Location: Seattle, WA - US based candidates only, no visa sponsorship available. Compensation: $202,400 – $303,600 annually.

Responsibilities

• Design and lead the operating rhythm for enterprise-wide technology operations including planning cycles and action tracking
• Advise the CTOO on priorities and portfolio alignment with strategic business goals
• Manage a centralized intake process for work requests, ensuring effective prioritization and resource allocation
• Oversee financial management, including budget forecasting and tracking operational expenses in collaboration with FP&A teams
• Drive vendor performance reviews and manage the lifecycle of contracts and rate cards for optimally consolidating spend
• Develop and maintain KPIs and OKRs, ensuring data integrity and usable insights for decision-making
• Implement standardized processes and promote continuous improvement initiatives across teams

Qualifications

• Bachelor's degree in Business Administration, Management, Information Technology, or related field; MBA preferred
• 12+ years in a leadership or operational role in technology companies, ideally with 5 years involving direct collaboration with C-level executives
• Experience in managing a multi-million dollar operating budget and vendor portfolio
• Solid understanding of business operations, financial metrics, and performance drivers specific to technology organizations
• Demonstrated capability in demand and capacity management, prioritization, and resource allocation under competing demands
• Strong analytical skills to interpret financial and operational data effectively
• Executive-level communication skills with the ability to distill complex information into actionable insights

Benefits

• Comprehensive health care coverage including medical, dental, and vision
• 401(k) plan with a company match to support your retirement savings
• Generous paid time off policies for work-life balance
• Employee stock purchase plan to promote ownership among staff
• Opportunities for professional development and continuous learning programs