Head of Business Development

What You’ll Be Responsible For

• Own the full sales cycle: from sales enablement tools to prospecting and responding to warm leads for new business.
• Develop opportunities and close deals.
• Be a customer service champion—be able to articulate why great customer service should be at the center of every business and can be a revenue-driver for companies.
• Nurture relationships and provide solutions: Lead a consultative, solution-based sell to help companies understand how to optimize customer care. Manage existing client(s).
• Follow retail trends and stay up to date with the latest customer service tools and innovations.
• Be familiar with complementary products and platforms.
• Identify potential new markets and products and develop strategies to capitalize on them.
• Understand the financials of the business and make informed decisions during the price negotiation process.
• Provide strategic guidance and direction to the executive team.
• Funnel feedback to help inform the future to constantly improve the service offering.

What We Need

• Bachelor’s degree in business, marketing, or related field is highly preferred
• 10+ years of experience in business development, sales and/or marketing
• 5+ years of direct sales experience with a proven track record of success selling to several levels of an organization within the BPO industry
• Strong consultative sales skills with an understanding of how to determine prospects’ needs and meet customer objectives and goals
• Strong work ethic and superior organizational skills; has the ability to fluidly manage the entire sales pipeline on your own and report via a CRM to the team
• A passion for customer care
• Experience in a service environment, experience in a start-up a plus
• A network of potential clients from e-commerce or retail industry
• Proficient with MS Office

Pay

Competitive compensation package including base salary, bonuses, and benefits.

Schedule

Full-time position with flexible working hours.

Benefits

Comprehensive health insurance, retirement plans, and professional development opportunities.

Job Title

Customer Care Specialist

Company

COMPASS