Head of Amazon

This is a fast-paced, full-time remote role that encompasses working in a highly collaborative and cross-functional organization to deliver rapid growth in a new and exciting channel for the company. While remote, this role may travel up to 5% of the time for team meetings, quarterly business meetings, and company-sponsored events.

About the role

As the Amazon General Manager / Head of, you will be a subject matter expert on all things Amazon with a specific focus on the Amazon Marketplace. You will leverage your knowledge of the platform to deliver on channel KPIs, including broad audience engagement, efficient acquisition costs, and significant revenue growth. This role serves as the business owner, creating, advocating, and implementing strategies to achieve financial goals using expertise of Amazon and the Amazon Marketplace. Your focus will be on driving results with a proven track record within the Amazon platform.

Responsibilities

• Manage the Amazon business end-to-end, including oversight of budgeting, P&L, and strategic growth planning.
• Develop and implement an ASIN strategy focused on category segmentation, lifecycle management, and portfolio optimization.
• Handle product detail pages (PDPs) with optimized content, A/B testing, and conversion tracking.
• Interface directly with Amazon teams to address operational concerns, manage escalations, and secure promotional placements.
• Monitor Seller Central inventory reports to maintain optimal stock levels.
• Coordinate with the supply chain team to forecast inventory needs and reduce overstock or stockout risks.
• Oversee Fulfillment by Amazon (FBA) and Fulfillment by Merchant (FBM) models for efficiency.
• Create and optimize Brandstore, A+ Content, including Premium A+ modules, for enhanced product visibility and conversion rates.
• Maintain the online catalog with accurate and updated pricing, images, videos, and enhanced brand storytelling.
• Manage customer service operations via Seller Central’s communication tools, ensuring timely resolution of customer queries and disputes.
• Implement strategies to improve customer experience, increase and manage reviews, and maintain a positive account health rating.
• Organize sales events (e.g., Prime Day, Black Friday) and collaborate with internal teams for aligned messaging and strategies.
• Track key performance indicators (KPIs) for ASIN performance, ad spend ROI, and overall account health.
• Present detailed weekly and monthly reports to executive leadership, identifying trends, risks, and opportunities.
• Hire, train, and mentor team members to build a high-performing Amazon team.
• Develop standard operating procedures (SOPs) for managing Seller Central and ad campaigns.
• Ensure compliance with Amazon policies and brand registry protection initiatives.
• Stay on the forefront of new tools and beta opportunities that could benefit the channel.

Requirements

• 10+ years in an Amazon-centric position with deep expertise in Seller Central.
• Strong attention to detail, ability to prioritize, and work effectively in a fast-paced environment.
• Analytically minded with the ability to translate data into actionable insights.
• Excellent written and verbal communication skills with the ability to present account performance to senior leadership.
• Creative thinker and problem solver, eager to roll up sleeves.

Bachelor's Degree preferred but not required.

Pay

The base salary range for this position is between $175,000 and $185,000 plus stock options in Madison Reed.

About Madison Reed

Madison Reed is disrupting a $50 billion industry by offering clients the option to truly own their beauty with a revolutionary choice—home or Hair Color Bar. Our professional hair color is omnichannel, available through our website, in-store pickups at our Hair Color Bars, or appointments at one of our over 20 (and growing) locations. At our Hair Color Bars, clients can choose from a variety of color services from licensed cosmetologists, including permanent hair color, roots only, hair gloss, highlights, and more. With our men’s line launched in 2020, we continue to raise the bar for at-home hair care.

We live our values—Love, Joy, Courage, Responsibility, and Trust—informing everything we do, from how we treat our clients to how we support our fast-growing team. Our culture is built on transparency, accountability, and fun, with a strong commitment to diversity and inclusion. Every team member feels supported to succeed in an environment that reflects the communities we serve.