Head of AI Strategists

About the role

The AI strategist lead will own Mutiny's managed account book and lead the technical solutions function that backs up our most complex customers. The teams running Mutiny are betting hard on AI and need post-sales partners who move their roadmap forward, not just their renewal date.

Responsibilities

• Own the managed book: onboarding, adoption, retention, and expansion across every managed account at Mutiny.
• Lead the technical solutions function: support our most complex customers, set the bar for what great support looks like, and build the playbooks that let CS scale.
• Create playbooks: take what's working across individual accounts and turn it into something the whole team can use.
• Run executive relationships: run EBRs and own the room with CMOs and VPs, having hard conversations with grace.
• Build the team: hire, coach, and develop AI strategists as we grow.
• Manage renewals and expansion: build the case six months before it's due, focusing on adoption and customer health.

Requirements

• A builder, not an inheritor: you've spotted patterns across customers and turned them into playbooks and process.
• Fluent in AI: genuinely excited about where AI is taking go-to-market, and able to translate product capability into business outcomes an exec will fund.
• Earned executive trust: you build relationships with CMOs and VPs, run business reviews that land, and have hard conversations with grace.
• Tech solutions instinct: worked closely with or led a technical support function, knowing what excellent product support looks like and how to scale it.
• Renewal mindset, expansion bias: retention and expansion are personal, building the case six months out and the customer feels it.
• Ready to lead: thought seriously about how to build a team, not just a book.
• Precision communicator: can write a crisp follow-up, present a data-driven story to a leadership team, and explain a complex product integration to a technical ops lead, all in the same day.

Qualifications

• Experience in AI and GTM strategies.
• Proven track record in managing and scaling technical support functions.
• Strong leadership skills and ability to mentor and develop a team.
• Excellent communication and presentation skills.
• Ability to manage multiple priorities and deadlines.

Skills

• Strategic thinking and problem-solving.
• Customer-centric approach.
• Technical acumen and understanding of AI products.
• Leadership and team-building abilities.

Benefits

• In-person role in New York City.
• Competitive compensation range: $175K - $225K.
• Opportunity to build a generational company.
• Work with innovative and ambitious teams.
• Challenging and rewarding work in a fast-growing field.

Pay

• $175K - $225K

Schedule

• In-person role in New York City.