Head of Account Opening and Client Service Operations
Ladders · New York, NY · 6 days ago
On-siteBusiness Development$250k–$500k/yrFull-time
Responsibilities
- Oversight of account opening and documentation support for banking, custody, and investment accounts
- Ensuring accuracy in post-KYC onboarding activities and compliance with client profiles
- Establishing standards for documentation quality and onboarding performance
- Leading Client Service Operations teams to standardize post-onboarding services and ensure alignment with quality metrics
- Maintaining accountability for operational risk management across Account Opening and CSO
- Leading initiatives focused on process simplification, technology deployment, and digital optimization
Qualifications
- Extensive senior leadership experience in Wealth Operations or Client Service Management within a regulated financial institution
- Strong expertise in client onboarding and account opening processes
- Recognized as a strategic leader adept at balancing operational execution and transformation using technology and data
- Proven ability to drive organizational change while ensuring adherence to regulatory compliance and client service excellence
- Deep understanding of operational workflows in Wealth Management and integration of emerging technologies
- Proven experience managing complex, global operations with significant regulatory requirements
- Strong stakeholder management and communication skills
Benefits
- Medical, dental & vision coverage
- 401(k) plan
- Life, accident, and disability insurance
- Wellness programs
- Paid time off including vacation and sick leave