Account Manager of Client Services

OnePoint Patient Care (OPPC) is a nationwide, hospice-dedicated pharmacy and PBM that specializes in supporting hospice organizations with medication dispensing, clinical guidance, delivery logistics, and formulary management. Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs of hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide.

About the role

We are seeking an Account Manager to support our Client Services team. Applicants can reside in, or a commutable distance to, Tempe, AZ or Glenview, IL. The ideal candidate will have a Bachelor's Degree and previous experience in a client management, customer service, or client support role within a healthcare setting or other business-to-business setting.

Responsibilities

• Deploys advanced, consultative, and strategic approach to account management.
• Supports Client Services team with tasks involving customer success, including report development, incident tracking, and presentation building.
• Works directly with key internal partners, achieving timely responses on all issues and setting proper expectations for clients.
• Manages client base through the company’s CRM software, tracking and managing activities, tasks, contacts, and other material events with clients.
• Documents upselling of products and solutions, and how they relate to the overall retention strategy.
• Prepares quarterly or semi-annual Book of Business Reviews with Management.
• Serves the account by collaborating and assisting the Client Services team, frequently preparing quarterly business review materials, facilitating client engagement calls, conducting routine client-facing telephonic training, and overseeing the implementation of new facilities.
• Provides educational materials to facilitate compliance with procedures, tools, and resources.
• Collaborates with other disciplines (credit/collections, contracting, and marketing) to ensure corporate billing and receivables standards are achieved.
• Might attend corporate/networking events and conferences.
• Establishes productive, professional relationships with key personnel in partner accounts.
• Performs other tasks as assigned.

Qualifications

• Bachelor’s Degree in business or related field preferred.
• Previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting desired.
• Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem-solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team required.
• SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing desired.
• Customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results oriented, problem solver, training and development focused; effective decision-maker; commitment to process improvement; innovative; organizational/job knowledge required.

Benefits

• DailyPay
• Flexible schedules
• Competitive pay
• Shift differential
• Health, dental, vision and life insurance benefits
• Company paid STD and LTD
• Tuition Assistance
• Employee Discount Program
• 401k
• Paid-time off
• Tuition reimbursement